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Nicole martinez

@nicolemartinez1

Motivated and detail-oriented professional with a degree in Administration and Tourism, plus minors in Accounting and Marketing. Graduated with honors

Puerto Rico

Message

I am a detail-oriented and service-driven professional with a Bachelor’s degree in Administration and Tourism, graduated with honors, and minors in Accounting and Marketing. I bring a strong combination of administrative, customer service, and leadership experience, along with a genuine passion for helping people and keeping operations running smoothly.

Throughout my experience in the hospitality industry, I have developed strong skills in customer support, team coordination, and problem-solving in fast-paced environments. At Hard Rock Cafe Ponce, I worked in training and leadership roles where I supported daily operations, assisted with onboarding new team members, and ensured a high standard of service and customer satisfaction. I also served as Student President and worked as an International Trainer, which strengthened my communication, organization, and ability to manage responsibilities effectively.

Experience

Work history, roles, and key accomplishments

Current

Superviser

Current

Hard Rock Cafe

Nov 2020 - Present (5 years 7 months)

In my supervisory role, I helped coordinate daily operations during service, especially during busy hours. That meant keeping communication flowing between the team, helping solve issues quickly, and making sure guests were taken care of without delays. I worked closely with management to keep everything organized and running efficiently.

Remote Google Workspace Microsoft Office Schedule Management Email Marketing Email Support Email Communication Employee Relations Employer Branding Customer Service Customer Support Customer Relationship Management Event Planning Event Coordination Remote

Education

Degrees, certifications, and relevant coursework

Universidad Inter Americana Recinto de Ponce

BBA, ADMINISTRATION

2021 - 2025

Grade: 3.8

Activities and societies: Student President Accounting Club Entreprinuer club

Graduated with honors with a degree in Administration and Tourism, along with minors in Accounting and Marketing. Served as Student President and worked as an International Trainer, developing leadership, communication, and team development skills.