Open to opportunities

Nicole Lewis

@nicolelewis

Message

Healthcare authorization and patient access specialist delivering accurate EPIC documentation and seamless scheduling.

United States

Message

What I'm looking for

I’m looking for a role that supports growth within the company while letting me bring excellence, positive moral, and organization—so I can contribute to the company’s success through accurate authorization and patient access work.

I’m a DME Authorizations Specialist / Scheduler focused on prioritizing incoming authorization requests and driving the complete procedure authorization/referral workflow end-to-end. I generate, verify, oversee, and resolve day-to-day pre-authorization issues to keep cases moving without delays.

In my current role at Fondren Orthopedic Hospital, I monitor provider network status and notify the right stakeholders when providers are non-network. I obtain authorizations by fax, payer website, or phone, follow up on pending cases, and coordinate approvals/denials—including initiating appeals and handling P2P (Peer to Peer) requests with the appropriate department.

Previously, as a Patient Access Representative II with CHI St. Luke’s–Conifer Health Solutions, I handled complex scheduling and patient access responsibilities: verifying eligibility, posting payments, collecting demographic/insurance/financial information, and completing financial counseling. I also resolved patient account issues on assigned reports while communicating professionally with physicians, insurance companies, and ancillary departments.

Across earlier roles including Unit Secretary, Department Secretary, and Unit Clerk at Texas Children’s Hospital and Texas Orthopedic Hospital, I strengthened my organization, accuracy, and customer service skills—supporting clinical teams with transcription, meeting minutes, chart preparation, and Epic-based registration. I’m proud of consistently “providing excellence, positive moral , and organization” while contributing to company success.

Experience

Work history, roles, and key accomplishments

Current

DME Authorizations Specialist

Current

Fondren Orthopedic Hospital

Oct 2025 - Present (8 months)

Prioritized incoming DME authorization requests and managed the full procedure authorization/referral workflow. Resolved pre-authorization issues, coordinated provider network status notifications, and handled appeals and peer-to-peer requests with complete EPIC documentation.

Prior Authorizations Peer To Peer (P2P)Appeals CPT ICD 10 Verification Provider Network Management Epic EHR Fax And Payer Portal Follow Ups

Patient Access Representative II

Conifer Health Solutions

Jul 2023 - Aug 2024 (1 year 1 month)

Scheduled patient appointments and handled eligibility verification, registration, and payments. Completed complex financial counseling, resolved patient account issues, and collaborated with physicians, payers, and ancillary departments using EPIC to support accurate billing.

Patient Scheduling Eligibility Verification Epic EHR Financial Counseling Patient Registration Payment Posting

Unit Secretary - Pediatrics

Texas Children's Hospital

Dec 2009 - Sep 2010 (9 months)

Provided clerical support to the Pediatrics Cardiology department (CVICU), including transcription of physician orders and routing patient needs to the appropriate personnel. Maintained nurse station organization and inventory par levels, compiled daily charts/charges with accurate demographics, and scheduled/registered visits in EPIC.

EPIC Scheduling Registration Chart Charge Compilation Physician Order Transcription Appointment Coordination Customer Service Telephone Triage

Department Secretary - Outpatient

Texas Orthopedic Hospital

Nov 2007 - Jul 2009 (1 year 8 months)

Provided administrative and customer service support for the Director of Outpatient Surgery, coordinating schedules, meetings, and department communications. Ensured accurate payroll for 40+ employees using KRONOS and managed petty cash, supply requisitions, and operational administrative issues.

Administrative Support Scheduling coordination Petty Cash Reconciliation Data Entry

Unit Clerk - Operating Room

Lyndon Johnson Hospital

Feb 2004 - Nov 2007 (3 years 9 months)

Delivered clerical and administrative support to operating room patients and medical staff. Managed surgical case canceling/posting/scheduling, performed data entry and patient demographic verification, and provided customer service at the information desk and waiting areas.

Operating Room Scheduling Support Data Entry Patient Demographic Information Customer Service Waiting Room Support Patient Record Updates