Open to opportunities

Nicole Lalaine Villacrusis

@nicolelalainevillacr

Message

Detail-oriented virtual assistant with strong organizational and communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my organizational skills.

I am a fresh graduate educator with a passion for supporting teams through effective administrative assistance. My experience as a Pre-Service Teacher has equipped me with the skills to develop lesson plans, manage classroom activities, and maintain accurate records. I thrive in environments where I can utilize my organizational skills to enhance productivity and efficiency.

In my previous role as a Customer Service Representative, I honed my communication skills by assisting clients with timeshare cancellations. I excelled in providing clear explanations and personalized support, ensuring that each client felt valued and understood. My ability to handle multiple responsibilities with accuracy and my attention to detail make me a reliable asset in any administrative role.

Experience

Work history, roles, and key accomplishments

Pre-Service Teacher, OJT

Cavite City- Sangley Point National High School - Senior Hig

Jan 2024 - Dec 2025 (1 year 11 months)

Developed and delivered lesson plans aligned with curriculum, preparing instructional materials and coordinating content with cooperating teachers. Evaluated student learning through quizzes and assignments, maintaining accurate records of attendance and grades. Supported administrative tasks and applied feedback to improve teaching performance.

Lesson planning Classroom Management Google Workspace Microsoft Office Suite Communication Time Management

Customer Service Representative

Confidential Company

Jan 2021 - Dec 2021 (11 months)

Responded promptly to client inquiries via phone, specializing in timeshare cancellation services and assisting clients in recalling key timeshare information. Provided clear explanations of service processes and followed up to ensure smooth progression, handling confidential client information with discretion. Maintained thorough understanding of contracts, educated clients on expectations, and b

Customer Service Conflict Resolution Data Entry Records Management Confidentiality Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Cavite State University - Cavite City Campus

Bachelor of Secondary Education, English

Pursued a Bachelor of Secondary Education with a major in English. Developed strong skills in communication, scheduling, and task coordination, preparing for a career in education.

Cavite National High School - Senior High School

HUMSS Track, Humanities and Social Sciences

Completed the HUMSS (Humanities and Social Sciences) Track during Senior High School. Gained foundational knowledge relevant to social sciences and humanities.