Open to opportunities

Nicole Gelfman

@nicolegelfman1

Message

I lead employment programs, accessibility services, and workforce development initiatives.

United States

Message

What I'm looking for

I'm looking to lead workforce development, training, accessibility, or people-operations programs where I can improve service delivery, develop teams, use data to guide decisions, and build meaningful partnerships.

I'm leading employment operations at Ohel Children’s Home and Family Services, supervising 50+ job coaches and clients while overseeing scheduling, caseloads, approvals, billing reports, and compliance documentation.

I recruit and interview candidates, conduct job analyses, and launched a graduate-level internship initiative. I also build job-coach training, manuals, performance improvement plans, engagement surveys, and professional development sessions.

Previously at Hunter College’s Office of AccessABILITY, I tracked 100+ accommodations and co-developed standardized protocols. My survey analysis and board reporting contributed to a 40% increase in satisfaction metrics.

Across disability accommodations, healthcare administration, and student leadership, I use data, training, and partnerships to improve service delivery. I also serve as Vice President of Strategic Partnerships for ATD NYC.

Experience

Work history, roles, and key accomplishments

Current

Employment Supervisor

Current

Ohel Children’s Home and Family Services

Mar 2025 - Present (1 year 6 months)

Supervise a team of 50+ job coaches and clients, managing scheduling, caseload needs, service and timesheet approvals, billing reports, and documentation to ensure program compliance. Lead recruitment efforts, design training programs, and provide ongoing coaching and performance management.