Open to opportunities

LaVerne Johnson

@lavernejohnson

Customer-focused Certified Nursing Assistant delivering empathetic, compliant support with 5+ years in high-volume communication.

United States

Message

What I'm looking for

I’m looking for a healthcare team where I can deliver compassionate, HIPAA-compliant support, keep accurate documentation, and grow through training—using my strong communication, time management, and problem-solving every day.

I’m a customer-focused Certified Nursing Assistant with 5+ years of experience in high-volume communication roles across call center and healthcare environments. I bring clear, empathetic communication, strong documentation accuracy, and a solution-oriented approach to every interaction—on-site or in remote support settings.

In my current role as a CNA at The Oaks Nursing & Rehabilitation, I communicate with patients, families, and teams while maintaining accurate, real-time documentation and managing multiple priorities in fast-paced settings. Previously, I served as a CNA at Trellis Supportive Care and as a Medication Aide at Shuler Health Care, where I maintained detailed records (MARs), supported staff and patients, and ensured compliance with procedures and confidentiality.

I also developed leadership and workflow skills as a Med Tech Supervisor at Bradford Village—supervising staff, training employees on communication and documentation, and resolving issues to support productivity. My earlier experience as a Call Center Representative (Survey Research) at Bellamy Research strengthened my inbound/outbound call handling, script adherence, and compliance mindset, which I carry into every healthcare interaction.

Experience

Work history, roles, and key accomplishments

Current

CNA - IPU

Current

The Oaks Nursing & Rehabilitation

Jun 2024 - Present (1 year 9 months)

Communicate clearly with patients, families, and team members while maintaining accurate, real-time documentation. Manage multiple priorities in fast-paced environments with professionalism, empathy, and confidentiality.

Communicates With Patients Real Time Documentation Multitasking Prioritization Confidentiality Problem Solving Team Collaboration

Certified Nursing Assistant (CNA)

Trellis Supportive Care

Mar 2022 - Jun 2024 (2 years 3 months)

Provided communication and support to patients and families while documenting information accurately. Worked independently in coordination with teams and handled sensitive situations professionally.

Independent work Team Coordination Confidentiality Empathy Communication Sensitive Situations Handling Problem Solving

Medication Aide

Shuler Health Care

Feb 2019 - Jul 2021 (2 years 5 months)

Maintained detailed records (MARs) and communicated effectively with staff and patients to support safe care. Ensured compliance with procedures and documentation requirements.

& Compliance Communicates With Patients Confidentiality Problem Solving Data Entry

Med Tech Supervisor

Bradford Village

Sep 2020 - May 2021 (8 months)

Supervised staff and workflow, training employees on communication and documentation standards. Resolved issues and supported team productivity through day-to-day coordination.

Staff Supervision Workflow Management Training Productivity Problem Solving

Personal Care Assistant

Memory Care of the Triad

Aug 2019 - Jan 2020 (5 months)

Built strong client relationships while maintaining accurate documentation to support consistent care. Provided dependable support in a memory care setting with a focus on accurate records.

Client Relationships Confidentiality Independent work Communication Time Management Record keeping Problem Solving

Call Center Representative

Bellamy Research

Jan 2012 - Jan 2013 (1 year)

Handled inbound and outbound calls, following scripts and compliance guidelines while managing high call volumes. Entered customer data accurately to support survey research operations.

Inbound Calls Outbound Calling & Compliance Verbal Communication