Looking for a job

Esteban Solano

@estebansolano

Data Analyst at Foundever who automated Excel reporting and cut recurring turnaround from 15 minutes to under 5.

At Foundever, I developed an Excel and Power Query reporting solution that brings workforce schedules, employee roster data, and operational classifications together. Automating data preparation and analysis cut recurring reporting turnaround from approximately 15 minutes to less than 5.

I also developed an Excel validation solution for scheduling data, identifying errors and inconsistencies before processing. It reduced processing time from approximately 20–30 minutes to less than 5, and Workforce Management leadership adopted the solution for use in additional business lines.

Experience

Work history, roles, and key accomplishments

Workforce Management Specialist

Foundever

Nov 2020 - Sep 2026 (5 years 10 months)

Analyzed operational data from multiple business systems to support workforce coverage, attendance, and productivity. Developed automated Excel and Power Query reporting solutions, reducing turnaround time from 15 to under 5 minutes.

Data Analysis Excel Power Query SQL NICE IEX Amazon Connect SharePoint Report Automation Data Validation ETL KPI Reporting Workforce Planning

Customer Service III – Fraud Operations

Foundever

Oct 2019 - Nov 2020 (1 year 1 month)

Investigated fraud-related customer cases for a U.S. banking client using structured processes and compliance procedures. Analyzed case information and sensitive customer data to resolve operational issues.

Fraud Investigation Customer Service Data Analysis Compliance English Communication