Open to opportunities

Nicolas Lehmann

@nicolaslehmann

Message

Customer-focused motor vehicle claims specialist with hands-on automotive and leadership experience.

Switzerland

Message

What I'm looking for

I seek a role leveraging both technical automotive expertise and claims/operations experience, with opportunities to lead teams, improve processes, and deliver excellent customer service.

I am a motor vehicle claims specialist and trained automobilmechatroniker with progressive leadership experience in garage and branch operations. I combine technical vehicle expertise with claims handling at Allianz Suisse, plus hands-on workshop management and technician roles supporting premium brands.

I have led branches and workshops, trained staff, and completed business administration studies (Dipl. Betriebswirtschafter / HWD). I deliver practical problem solving, customer-centered service, and operational improvements informed by both field and claims-side perspectives.

Experience

Work history, roles, and key accomplishments

Current

Sachbearbeiter Motorfahrzeugschaden

Current

Allianz Suisse

May 2024 - Present (1 year 5 months)

Manage motor vehicle claims handling and processing, improving case throughput and ensuring timely settlements since joining the team.

Claims Management Case Processing Customer Service Documentation & Compliance

Filialleiter

DESA AUTOGLASS AG

Sep 2023 - May 2024 (8 months)

Led branch operations for an autoglass service, overseeing staff, service delivery and operational performance during a 9-month tenure.

Branch Management Team Leadership Operations Customer Service Inventory Management Scheduling Quality Control

Stellvertretender Filialleiter

DESA AUTOGLASS AG

Sep 2022 - Oct 2023 (1 year 1 month)

Supported branch leadership in daily operations, staff supervision and customer service, contributing to service consistency and team performance.

Team Supervision Operations Support Customer Relations Scheduling Quality Assurance Training Problem Solving

Techniker

DESA AUTOGLASS AG

May 2022 - Aug 2022 (3 months)

Performed technical autoglass installation and repairs, maintaining workmanship standards and supporting branch service delivery over a four-month period.

Auto Glass Installation Installation Quality Control Safety Procedures Customer Service

Werkstattleiter

Allemann Performance

Jan 2021 - Apr 2022 (1 year 3 months)

Managed workshop operations, coordinated technicians and optimized repair workflows to improve service delivery over a 1 year 4 month period.

Team Coordination Workflow Optimization Quality Assurance Parts Management

Automobilmechatroniker

octane126

Sep 2019 - Dec 2020 (1 year 3 months)

Serviced high-performance vehicles (Ferrari, Maserati, Corvette, Cadillac), performing diagnostics, repairs and maintenance to manufacturer standards.

Electrical Systems High Performance Vehicles Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

HSO Wirtschafts- und Informatikschule

Dipl. Betriebswirtschafter, Betriebswirtschaft

2023 -

Enrolled in the Dipl. Betriebswirtschafter (business administration) program at HSO Wirtschafts- und Informatikschule beginning October 2023, focused on business administration studies.