Open to opportunities

Nicolas Acosta

@nicolasacosta

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Multilingual fitness professional specializing in guest-focused training and sales.

Colombia

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What I'm looking for

I seek a guest-focused role combining fitness coaching, operations, and retail responsibilities in a collaborative team that values measurable results and professional growth.

I am a multilingual fitness professional and customer-facing advisor with extensive experience delivering personalized training, leading fitness operations, and driving retail sales aboard cruise ships and in brick-and-mortar stores. I combine formal training in sports and physical therapy with hands-on experience creating programs for diverse clients and maintaining gym operations.

I have repeatedly improved guest satisfaction and commercial performance: designing customized workout plans with high success and satisfaction rates, increasing store revenue through product knowledge and upselling, and managing daily gym logistics and maintenance. I communicate effectively in four languages and have certifications in personal training, CPR/first aid, and sports nutrition.

I bring a service-first mentality, practical repair and operations skills, and a collaborative approach to team development. I seek roles where I can blend fitness coaching, customer service, and operational responsibility to deliver measurable results and memorable guest experiences.

Experience

Work history, roles, and key accomplishments

Fitness Instructor

MSC Cruises

Mar 2025 - Oct 2025 (7 months)

Led gym operations aboard MSC Lirica, instructing guests in four languages, maintaining equipment, and driving sales of fitness services to enhance guest satisfaction.

Multilingual Communication Equipment Maintenance Sales Guest Service Gym Operations Safety Procedures

Shop Sales Associate

Harding Retail

Apr 2024 - Sep 2024 (5 months)

Greeted and advised guests aboard Sun Princess, managed daily sales reporting, promoted cross-shop revenue growth, and maintained merchandising and store presentation.

Retail Sales Customer Service Merchandising Sales Reporting Visual Merchandising POS

Fitness Instructor

MSC Cruises

Apr 2023 - Dec 2023 (8 months)

Operated the fitness center aboard MSC Preziosa, delivering multilingual instruction, maintaining equipment, promoting services, and ensuring compliance with gym policies.

Personal Training Multilingual Communication Promoting Services Gym Safety

Retail Advisor

Luxury Shops

Jun 2022 - Dec 2022 (6 months)

Planned sales activities, advised customers to drive purchases, collaborated with management on sales strategies, and supported team performance to improve store results.

Customer Advisory Sales Planning Team Collaboration Upselling Visual Merchandising Client Relations

Fitness Director

One Spa World / NCL

Jan 2022 - Jun 2022 (5 months)

Designed and delivered customized workout programs for cruise guests, achieving an 85% success rate and increasing guest participation and satisfaction through targeted training and coaching.

Program Design Personal Training Guest Coaching

Commercial Sport Advisor

Decathlon Colombia

Oct 2018 - Dec 2021 (3 years 2 months)

Managed sales and customer service at Decathlon Bogotá, driving a 20–30% revenue increase and a 35% uplift in upsell opportunities through product knowledge and customer relations.

Sales & Management Customer Service Product Knowledge Upselling Revenue Growth Communication Retail Operations

Hotel Receptionist

GHL Bogotá

Dec 2019 - Dec 2020 (1 year)

Managed guest check-ins/check-outs, coordinated transportation and dining reservations, and responded to guest requests and emergencies to maintain service standards.

Front Desk Operations Guest Service Reserving Emergency Response Team Coordination Communication

Receptionist & Guide

Tomine Ecotourism

Jan 2020 - Mar 2020 (2 months)

Led nature tours in the Eje Cafetero, delivering flora and fauna interpretation, ensuring guest safety with CPR-trained responses, and managing guest check-in processes.

Flora & Fauna ID Outdoor Leadership Communication

Physical Therapist Coach

Konrad Lorenz University

Jan 2018 - Dec 2018 (11 months)

Delivered therapies and rehabilitation programs at the university wellness center to improve mobility, strength, and flexibility, and educated users on injury prevention strategies.

Rehabilitation Physical Therapy Assessments Injury Prevention Exercise Prescription Patient Education

Junior Receptionist

Armenia Hotel

Mar 2018 - Sep 2018 (6 months)

Provided guest services and booking management, resolved guest issues promptly, coordinated room changes and check-outs, and recommended local attractions to enhance guest experience.

Reservations Management Guest Relations Problem Solving Concierge Services Check Out

Soccer Coach

Bogota Talents School

Jan 2017 - Jan 2018 (1 year)

Developed training plans and drills for children aged 3–6, promoted team culture, monitored fitness and nutrition, and enforced sportsmanship and safety standards.

Youth Coaching Team Building Safety

Education

Degrees, certifications, and relevant coursework

Area Andina University

Professional, Training Sciences and Sports

Activities and societies: Class leader; member of the investigation team; certificates in sports nutrition, CPR/first aid, STCW, Photoshop and Illustrator.

Professional in training sciences and sports with coursework and research projects on dance effects in older adults, endurance cycling, genetic doping in swimmers, and recovery methods.