Open to opportunities

Nick Vailer

@nickvailer

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Consumer Onboarding Specialist with expertise in KYC, AML and customer support.

Greece

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer onboarding and compliance.

I am a dedicated Consumer Onboarding Specialist with proven experience at OnlinePaymentPlatform B.V. since September 2023. My role has equipped me with extensive knowledge in Customer Due Diligence (CDD) and Know Your Customer (KYC) procedures, ensuring compliance and enhancing customer satisfaction. I am recognized for my strong work ethic and ability to foster robust relationships, which are crucial in driving customer engagement and retention.

In addition to my onboarding expertise, I have a rich background in music education, having taught guitar and music theory at esteemed institutions like Berklee College of Music. My passion for music and teaching has allowed me to assist students in achieving their academic goals while instilling a love for music across various genres. I approach every challenge with a commitment to continuous improvement and a focus on optimizing strategies for successful outcomes.

Experience

Work history, roles, and key accomplishments

Current

Consumer Onboarding Specialist

Current

OnlinePaymentPlatform B.V.

Sep 2023 - Jan 2024 (4 months)

Proven experience in the Consumer Onboarding Team, facilitating the onboarding process for new customers. Expertise in KYC, compliance, and customer due diligence, with a strong focus on customer satisfaction and retention.

KYC Compliance Transaction Monitoring Customer Support Teamwork

Current

Guitar Teacher

Current

Berklee College of Music

Jan 2013 - Present (12 years 4 months)

Extensive experience in teaching guitar and music theory at esteemed institutions. Focused on helping students achieve their musical goals through tailored lessons and fostering a passion for music.

Music Performance Curriculum Development Music Production Teamwork Leadership

Education

Degrees, certifications, and relevant coursework

Berklee College of Music

Training Certification, Consumer Onboarding

2012 - 2024

Activities and societies: Proficient in addressing customer inquiries and providing customized support, while fostering robust relationships to enhance customer satisfaction and retention.

A highly experienced professional with a demonstrated track record in facilitating the onboarding process for new customers. Expertise in Customer Due Diligence (CDD) and Know Your Customer (KYC) procedures.

Berklee College of Music

Bachelor of Music, Music

2012 - 2015

Activities and societies: Specialist on Blues, Rock and Jazz Guitar, Guitar Teacher

Berklee Graduate with extensive experience in live performances and studio sessions collaborating with diverse artists. Over the past decade, I have imparted knowledge in music theory and guitar at esteemed music institutions, assisting students in attaining scholarships and degrees.