Open to opportunities

Nick User

@nickuser18

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Export coordinator with 17+ years delivering flawless shipment logistics.

United States

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What I'm looking for

I’m looking for a fast-paced role where I can own shipment tracking and documentation accuracy, communicate clearly with agents and carriers, and help resolve issues quickly to meet deadlines.

I’m an Export Coordinator with 17+ years of customer service experience, bringing a strong sense of urgency and accuracy to every shipment. I track container activity end-to-end, ensure shipping instructions and amendments are submitted on time, and quickly resolve pickup and delivery issues.

I’m known for keeping operations moving: I create bookings, arrange pickup appointments, update schedules (including ETA and cutoff dates), and handle invoicing plus payment follow-ups. I also coordinate AMS filing between agents, release and print physical OBLs for mailing, and dispute non-applicable charges like per diem and service contract corrections.

Beyond logistics, I’ve built event and media capabilities that strengthen how I communicate and represent a brand—founding Apex Racing Group to manage event details, ticket inventory, participant lists, and marketing/social media. Earlier, as an Audio Engineer, I delivered in-house and live audio/video production using Pro Tools and other DAWs, building client trust through dependable technical execution.

Experience

Work history, roles, and key accomplishments

Current

Export Coordinator

Current

Pegasus Maritime, Inc.

Sep 2021 - Present (4 years 10 months)

Track container activity for assigned shipments, manage shipping instructions and amendments, and resolve pickup/delivery issues to keep shipments on schedule. Coordinate with agents, shippers, truckers, and steamship lines; handle bookings, invoicing, AMS filing, OBL release, and pre-alert/arrival notices.

Shipment Instructions (SI)Carrier Appointments ETA and Cutoff Date Updates Ship Schedule Invoicing Payment Follow Up OBL Follow Up LCL Door to Door Quotes Data Input

Current

Founding Member

Current

Apex Racing Group LLC

Apr 2020 - Present (6 years 3 months)

Manage the organization’s webpage and point-of-sale systems while coordinating event setup and participant information. Handle customer inquiries, document events via photo/video, and run social media and marketing promotions with industry partners.

POS systems Event Coordination Social Media Moderation Media Uploads Promotion Customer Feedback Networking

Audio Engineer

Alley Media Studios

Feb 2015 - Apr 2020 (5 years 2 months)

Perform in-house recording, mixing, and mastering, including vocal recording and editing. Set up and install audio gear, instruments, and software systems, and operate Mac-based consoles during production.

Mixing Mastering Audio Sample Processing MIDI Sequencing Audio Equipment Set Up MAC Console

Audio Engineer

9120 Media

Nov 2012 - Sep 2018 (5 years 10 months)

Perform in-house recording, mixing, and mastering, including vocal recording and editing. Collaborate with clients on creative production techniques and operate Mac-based DAWs and consoles.

Mixing Mastering Dubbing Audio Sample Processing MIDI Sequencing Audio Equipment Set Up Cubase 6 DAW Operation Creative Production

Floater

Astro Audio Video Lighting, Inc.

Oct 2010 - Sep 2018 (7 years 11 months)

Provide on-site audio, video, and lighting services for commercial shoots and live events, including equipment setup and troubleshooting support. Also support in-store sales and online order operations, including inventory management, shipping coordination, and marketing content production.

Live Tour Audio Engineer

Cherokee Music Group

Mar 2012 - Apr 2012 (1 month)

Coordinate live audio infrastructure with venue teams and orchestrate stage setup including placement of performers, microphones, instruments, and monitors. Conduct live mixing and pre-show acoustic tuning for performances across multiple countries.

Live Sound Coordination Monitor Placement Acoustic Tuning Live Sound Mixing

Audio Engineering Intern

Studio City Sound

Mar 2011 - Mar 2012 (1 year)

Assist with setup for incoming recording sessions and ensure equipment readiness when requested. Maintain client session schedules and provide a hospitable environment for guests while supporting recording of unique instruments.

Recording Session Support Audio Equipment Handling Recorded Instruments

Front End / Whole Body

Whole Foods Market, Inc.

Dec 2006 - May 2010 (3 years 5 months)

Provide customer service by greeting customers, offering guidance based on needs, and retrieving department go-backs. Reorganize and clean shelves/displays and participate in educational team meetings to reinforce product knowledge.

Customer Service Retail Merchandising Shelf And Display Organization Go Backs Product Knowledge Customer Support

Education

Degrees, certifications, and relevant coursework

Musicians Institute

Trade School, Audio Engineering & Post Production

Activities and societies: Data entry; customer service; audio & lighting production; export freight forwarding; marketing & social media; event coordination; cash handling; point of sale; word processing (MS Word/Excel).

Completed a trade school program focused on Audio Engineering & Post Production skills, including technical and customer service coursework.