Gwenda Seymour
@gwendaseymour
Dedicated customer service lead with expertise in audio and lighting.
What I'm looking for
As a passionate audio and lighting apprentice, I have honed my skills in recording, mixing, and bouncing music files, ensuring that every performance shines through with clarity and creativity. My experience at Brevard Music Center allowed me to set up and arrange lighting and audio equipment for various performances, including operas and orchestras, showcasing my adaptability and technical proficiency.
In my current role as a Customer Service Lead, I manage accounting for all sales and computer communications, while also providing exceptional customer service. I thrive on finding solutions to customer concerns and leading my team to fulfill our duties effectively. My previous experiences, including roles in retail and education, have equipped me with strong problem-solving skills and the ability to connect with diverse individuals.
Experience
Work history, roles, and key accomplishments
Customer Service Lead
Confidential
May 2025 - Present (1 month)
Managed accounting for all sales and computer communications of currency. Provided customer service through telephone or through the desk, finding solutions to all concerns, questions and problems. Managed team to ensure all duties are fulfilled while maintaining wellbeing.
Audio/Lighting Apprentice
Brevard Music Center
May 2024 - Aug 2024 (3 months)
Recorded, mixed, and bounced music files based on versatility of performance. Set up and arranged lighting and audio equipment based on operas, orchestras, etc.
Writing Associate
Asheville City Schools
Sep 2021 - Nov 2022 (1 year 2 months)
Provided academic guidance for high school students (ages 13-18). Helped students initiate the writing process. Provided support by helping students navigate present life along with academic tasks through therapy.
Seasonal Sales Associate
Men's Warehouse
Jun 2022 - Aug 2022 (2 months)
Provided customer service by directing customers to specific items. Maintained work space by consistently cleaning and replenishing supplies. Expressed flexibility and understanding when met with conflict dealing with customer or employee.
Customer Service
Papa John's
Mar 2021 - Jun 2021 (3 months)
Maximized consistently offering expert support via phone or over desk. Protected customer and company information with strict use of established security procedures. Investigated and resolved customer concerns related to order inquiries and delivery tracking.
Cleaner
Summit Church
May 2016 - Oct 2019 (3 years 5 months)
Completed regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments. Satisfied customers by expertly handling trash, cleaning surfaces, and replenishing mandatory supplies. Protected customers from germs and infectious diseases with expert cleaning and sanitizing.
Education
Degrees, certifications, and relevant coursework
Gwenda hasn't added their education
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Tech stack
Software and tools used professionally
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