At ATHENA, I partner with executive principals on technology and operations support, translating business requirements into working systems. Through my client engagement with Whitebay Group, I designed and built an estate operations platform that brought schedules, tasks, staff workflows, and records into role-based portals.
I built the platform as an offline-first progressive web app, with real-time encrypted chat and live translation. I also deployed self-hosted language models and created email and calendar automations for sensitive operational workflows.
Before ATHENA, I worked at STAGSONLINE in customer success and executive support, helping e-commerce clients with onboarding, account issues, and retention. I also wrote client content across web pages, email campaigns, and advertising, using SEO and performance data to shape the work.
My approach comes from combining software delivery with experience in customer-facing work, business operations, and an MBA in Finance. I start with the operator’s day and build systems around the tools and processes an organisation already depends on.
