nicko reyes

Performed quality checks on digital content to keep the platform accurate and reliable. Prepared quality reports, updated internal process documents and moderation guidelines, and coordinated with remote teams to ensure tasks were completed correctly.

Moderated user-generated content (text, images, videos) to ensure compliance with platform policies and community guidelines. Identified, flagged, and removed harmful content using moderation tools and case management systems, escalating complex cases as needed while maintaining accuracy and productivity targets.

Installed, repaired, and maintained telecommunications lines and equipment, including fiber optics, copper lines, and network cables, to support reliable voice and data services. Performed troubleshooting and service restoration, and conducted site surveys, pole climbing, and safety inspections to ensure compliant and safe line routing.

Assisted patients by locating the appropriate clinic or medical facility (including dialysis centers) and redirecting calls to the correct healthcare providers. Supported customers with medical record requests and follow-ups, providing clear and empathetic customer service through accurate patient verification and guidance on healthcare service options.

Completed a Bachelor of Science in Information Systems program at La Verdad Christian College from 2017 to 2018.

Completed an Associate in Computer Technology program at La Verdad Christian College from 2015 to 2017.