Looking for a job

Donnaviel Camero

@donnavielcamero

Message

I improve healthcare support quality through call auditing, coaching, reporting, and workflow improvement.

Philippines

Message

What I'm looking for

I'm looking for a quality-focused healthcare support or BPO role where I can audit customer interactions, coach teams, improve workflows, and strengthen compliance and service delivery.

I've improved healthcare support quality at AccessHealthcare and Imagenet Philippines by auditing customer interactions, delivering actionable feedback, coaching agents, and reporting performance trends in Excel.

My career grew from customer service and medical billing into quality analysis, bringing hands-on experience with patient transport, insurance authorization, CRM documentation, Zendesk, Five9, and Artiva. I focus on service quality, compliance, accurate case handling, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Fraud and Risk Specialist

Current

task Us

Dec 2025 - Present (9 months)

Content Moderator/ Reviewer

Excel CRM Salesforce Microsoft Office

Quality Analyst

AccessHealthcare

Jul 2025 - Oct 2025 (3 months)

Conducted call audits and provided actionable QA feedback. Prepared Excel-based performance and quality reports, coached agents, and utilized Five9 and Artiva for case review and evaluation.

Call Reporting QA Excel reporting Coaching Five9 Artiva