Looking for a job

Nick McGregor

@nickmcgregor12

I’m a trilingual customer support professional with experience in healthcare, fintech, and B2B tech, seeking remote opportunities.

Colombia

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What I'm looking for

I'm looking for a remote role where I can apply risk analysis, fraud detection, claims adjudication, and multilingual client operations across North American or European time zones.

I've underwritten more than $9.5 million in consumer loans for a LendingUSA client through Staffing Abroad, making approve, decline, and escalation decisions on crypto-collateralized and consumer applications. I evaluate credit data, income verification, collateral positions, and internal LTV and risk thresholds while identifying fraudulent and synthetic-identity applications.

My client operations background spans Verizon and Florida Blue, where I handled insurance claims, payment plans, overdue balances, healthcare billing, and HMO/PPO adjudication. I work across English, French, and Spanish and have processed more than 900 healthcare claims with 97% first-pass accuracy.

Experience

Work history, roles, and key accomplishments

Crypto Loan Underwriter

LendingUSA Client

Jan 2025 - Sep 2026 (1 year 8 months)

Underwrote crypto-collateralized and consumer loan applications end-to-end for a US lender, owning approve/decline/escalate decisions. Evaluated credit bureau data, income verification, and collateral positions against internal LTV and risk thresholds.

Underwriting Credit Analysis Risk Assessment Fraud Detection LexisNexis LTV Consumer Loans Crypto Collateral Bilingual English Spanish

Bilingual CX Service Expert

Verizon Account

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered high-volume inbound support for a US telecom account, handling inquiries on mobile device insurance policies and claims. Converted service interactions into mobile plan and device sales within a high-volume campaign environment.

Customer Service Sales Retention Payment Plans Debt Recovery Bilingual English Spanish High Volume Support

Bilingual Healthcare Expert

Florida Blue

Jan 2021 - Dec 2022 (1 year 11 months)

Processed healthcare claims and billing inquiries, ensuring accuracy and compliance. Adjudicated HMO/PPO claims and billing inquiries for providers and members under full HIPAA compliance.

Claims Adjudication Healthcare HIPAA Billing HMO PPO First Pass Accuracy Bilingual English Spanish

Education

Degrees, certifications, and relevant coursework

Universidad Javeriana

Bachelor of Arts, Modern Languages

2019 - 2025

Grade: 4.00

Activities and societies: Participated in language exchange groups, translation projects, teaching workshops, and intercultural activities. Completed an English-teaching apprenticeship at Gimnasio Moderno, where I planned classroom activities, supported student learning, and assisted students with special educational needs.

My studies developed advanced English, French, and Spanish communication skills, alongside training in translation, language teaching, intercultural communication, and professional writing.