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Tatiana Londono

@tatianalondono

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Experienced in fraud detection, disputes, and client support with strong communication and organizational skills.

Colombia

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What I'm looking for

I’m looking for a remote role where I can apply my experience in fraud investigation, dispute resolution, and customer service. I’m also open to positions like Virtual Assistant or Customer Success Representative that allow me to support clients, improve processes, and grow professionally.

Highly motivated and professional with 4+ years of experience in fraud detection and client support. Skilled in Reg E/Z compliance, dispute resolution, fraud prevention strategies, and Commercial and Claims Insurance . Currently pursuing a degree in Marketing and Advertising, developing strong abilities in designing and evaluating strategic marketing and communication proposals. In addition to my risk operations expertise, I have hands-on experience in administrative tasks, organizational support, and the quick to learn new tools, which has strengthened my ability to manage projects, coordinate workflows, and deliver efficient virtual assistant support. My background in customer service further enhances my communication skills and ability to strengthen interpersonal skills and provide excellent client support through different support over Chat,email and calls .

Experience

Work history, roles, and key accomplishments

Risk Operations Analyst

Credit Karma

Jun 2024 - Aug 2025 (1 year 2 months)

Investigated fraudulent behaviors and chargeback cases, ensuring Reg E/Z and Visa rules compliance while processing disputes and collaborating with cross-functional teams to protect customers and reduce financial loss.

Fraud Investigation Chargeback Processes Reg E Z Compliance Dispute Resolution ACH Reporting Cross Functional Collaboration

Fraud Disputes Chargeback

Visa

Jun 2023 - May 2024 (11 months)

Managed complex dispute matters and chargebacks, provided evidence for fraud and non-fraud cases, and recommended process improvements to optimize workload and operational scalability.

Chargeback Processes Fraud Detection Process Improvement Data Analysis Risk Assessment Client Communication

Customer Service Representative

Jazzplat Colombia

Jan 2019 - Jan 2022 (3 years)

- Managed incoming calls, emails, and chats from policyholders and business clients regarding commercial insurance inquiries, claims status, and policy coverage.

- Assisted customers in filing and tracking claims, ensuring all required documentation was accurately collected and submitted within deadlines.

-Coordinated with the underwriting and claims departments to resolve escalated issues

Customer Support Account Management Dispute Resolution Outbound Calling Communication Problem Solving Organization Commercial Insurance

Education

Degrees, certifications, and relevant coursework

Fundación Universitaria Compensar

Bachelor of Arts, Marketing and Advertising

Currently pursuing a degree in Marketing and Advertising, developing skills in strategic marketing, consumer and market research, and campaign design with emphasis on ethical and social responsibility.

Front-End Web Development Bootcamp (React)

Professional Certificate, Front-End Web Development

Completed a Front-End Web Development bootcamp focused on React, covering components, state management, routing, API integration, and agile (Scrum) collaboration.