Open to opportunities

Nick Karingah

@nickkaringah

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Dynamic Workforce Analyst passionate about customer service and efficiency.

Kenya

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What I'm looking for

I am looking for a role that values creativity and efficiency, where I can contribute to team success and enhance customer experiences.

I am a dedicated Real-Time and Workforce Analyst with a strong focus on enhancing operational efficiency and customer satisfaction. With experience in data analysis and workforce management, I have successfully integrated precise forecasting data into scheduling processes, resulting in optimal productivity. My proficiency in advanced Excel and Power BI has allowed me to manipulate large datasets for insightful reporting, which has been crucial in my current role at CCI Kenya.

Away from analytics, I am a creative Interior Designer with over three years of experience. I take pride in my keen eye for detail and my ability to increase client satisfaction through innovative design solutions. My background in both customer service and design has equipped me with a unique perspective that I bring to every project, ensuring that I not only meet but exceed client expectations.

Experience

Work history, roles, and key accomplishments

Current

Real Time Analyst

Current

CCI Kenya

Jul 2022 - Present (2 years 10 months)

Dynamic Real-Time Analyst with expertise in optimizing workforce productivity through precise forecasting and effective resource allocation. Skilled in data analysis and reporting using advanced Excel and Power BI. Mentors junior analysts and collaborates with management to forecast staffing needs.

Data Analysis Power BI Excel Workforce Management Project Management Time Management Leadership

Customer Support Representative

CCI Kenya

May 2020 - Jul 2022 (2 years 2 months)

Achieved high customer satisfaction by addressing inquiries through various channels. Maintained product knowledge to provide expert advice and resolved complex complaints professionally. Educated customers on services and products.

Customer Support CRM Data Analysis Communication Problem Solving Zendesk Salesforce

Quality & Control Supervisor

Furniture International Limited

Mar 2019 - May 2020 (1 year 2 months)

Oversaw projects ensuring quality and accuracy while promoting a collaborative work environment. Monitored quality control procedures to comply with standards and regulations, ensuring client satisfaction.

Quality Control Project Management Communication Teamwork Advanced Excel Power BI

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor's Degree, Interior Design

2015 - 2019

Completed a Bachelor's Degree in Art & Social Sciences with a major in Interior Design, focusing on enhancing client satisfaction through creative design solutions.