Sylvia Ndili
@sylviandili
Data analyst skilled in SQL, Python, Power BI and Tableau, turning data into actionable insights.
KenyaWhat I'm looking for
I am a data analyst with experience in operational analytics, business intelligence and research across telecommunications, marketing, security and ICT sectors. I translate complex data into actionable insights using Excel, SQL, Python, Power BI and Tableau to support decision-making and optimize processes.
At Safaricom and prior roles I developed dashboards, KPI trackers, forecasting models and reports that improved operational efficiency and informed strategic planning. I collaborate with cross-functional teams, present findings to non-technical stakeholders and am passionate about leveraging data for process optimization and social impact.
Experience
Work history, roles, and key accomplishments
SPData Analyst
Safaricom PLC
Jan 2025 - Dec 2025 (11 months)
Collected, cleaned and analyzed operational, financial and customer datasets to identify trends and inefficiencies; developed dashboards and forecasting models that supported strategic planning and improved operational decision-making.
Data Analyst Intern
Promind Group Ltd
May 2024 - Dec 2024 (7 months)
Analyzed marketing and operational data to measure campaign performance and ROI; created interactive Power BI and Tableau dashboards and documented reporting processes to improve efficiency.
Data Support Intern
Broadband Communications Networks
Jul 2023 - Oct 2023 (3 months)
Analyzed network and operational data to identify process inefficiencies and consolidated customer and billing data to enable reliable internal reporting and KPI monitoring.
IT Analyst
Riley Falcon Security Services Ltd
Feb 2022 - Oct 2022 (8 months)
Delivered data-driven insights to improve incident response and resource allocation; developed performance reports that enhanced patrol effectiveness and informed workforce deployment decisions.
Education
Degrees, certifications, and relevant coursework
IBM - Coursera
Professional Certificate, Data Analysis
2024 - 2024
Completed the IBM Data Analyst professional certificate covering data analysis tools and methodologies including Excel, SQL, Python and data visualization.
TKTechnical University of Kenya
Bachelor of Science, Informatics
2017 - 2022
Bachelor of Science in Information Science with focus on informatics, completed coursework and projects in information systems and data management.
Institute of Professional Software Engineers (IPSE)
Certification, Data Science
2020 - 2020
Certified Data Scientist (Level 1) credential covering foundational data science concepts and practices.
Institute of Advanced Technology (IAT)
Certification, Computer Programming
2019 - 2019
Completed a Python programming course focused on programming fundamentals and scripting for data tasks.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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