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Mark Sila

@marksila

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Resourceful Virtual Assistant with expertise in customer service and ICT support.

Kenya

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What I'm looking for

I seek a dynamic role that allows me to leverage my skills in virtual assistance and social media management while fostering professional growth and collaboration.

I am a resourceful and tech-savvy Virtual Assistant with a Diploma in Business Information Technology and extensive experience in customer service, social media management, and ICT support. My strong organizational skills and attention to detail enable me to manage multiple administrative tasks effectively while providing exceptional technical support and engaging clients professionally.

Currently, I serve as a Social Media Manager for Senteng Fashion and Redmark Clothing, where I manage content creation, scheduling, and analytics for various platforms. My efforts have improved online engagement by 40%, showcasing my ability to design promotional campaigns and collaborate on e-commerce growth strategies. I am also an ICT Support Intern at the Judicial Service Commission of Kenya, where I assist in diagnosing user issues and managing system updates, ensuring a smooth operational flow.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Senteng Fashion & Redmark Clothing

Jan 2023 - Present (2 years 5 months)

Managed content creation, scheduling, and analytics for Facebook and Instagram. Improved online engagement by 40% through effective customer interaction and promotional campaigns. Collaborated on e-commerce growth strategies using tools like Canva and Meta Business Suite.

Social Media Management Content Creation Customer Engagement Canva Meta Business Suite Buffer Analytics Digital Marketing

Current

Social Media Manager

Current

Senteng Fashion & Redmark Clothing

Apr 2023 - Present (2 years 2 months)

Social Media Management Content Creation Customer Engagement Canva Buffer Analytics Digital Marketing

ICT Support Intern

Judicial Service Commission of Kenya

Jan 2021 - Feb 2021 (1 month)

Assisted in diagnosing and resolving hardware and software user issues. Installed office applications, managed system updates, and provided user training on IT tools while ensuring data confidentiality.

Technical Support User Training Installation system updates Confidentiality IT Tools

ICT Support Intern

Judicial Service Commission of Kenya

Aug 2020 - Jan 2021 (5 months)

Assisted in diagnosing and resolving hardware and software issues. Installed office applications, managed system updates, and provided user training on IT tools while adhering to confidentiality protocols.