Nicholas Ruto
@nicholasruto
I support users, secure networks, and maintain computer systems across hardware, software, and operating environments.
KenyaWhat I'm looking for
I’ve supported computer systems and network devices at Techcastle Solutions, handling hardware repairs, antivirus and firewall upgrades, testing, technical documentation, and customer proposals.
Previously, I delivered end-user support at Gilda Solutions, Info Point Cyberdome, and Capslock IT Services. My work included troubleshooting, operating-system deployments, data recovery, LAN/WAN setup, peripheral connectivity, and explaining technical issues clearly to users.
I also bring digital marketing and property-agent experience, including campaign execution, market research, comparative market analysis, property listings, and advertising. I’m focused on using clear communication and practical technical skills to improve customer satisfaction and resolve technology challenges.
Experience
Work history, roles, and key accomplishments
Property Agent
Diasesets Limited
Nov 2022 - Present (3 years 11 months)
Prepare comparative market research analysis to establish realistic asking prices and identify top selling points. Stage and photograph properties, list on MLS, and advertise to attract prospective buyers.
IT Technician
Techcastle Solutions
Apr 2020 - Present (6 years 6 months)
Repair and replace computer and network components, ensure security with antivirus and firewall software, and support users with technical challenges. Maintain documentation and test new hardware and software.
Digital Marketer
Strani Media
Feb 2022 - Nov 2024 (2 years 9 months)
Develop and execute digital marketing campaigns across email, social media, search engines, and display advertising. Measure performance, conduct market research, and collaborate with cross-functional teams.
IT Technician
Gilda Solutions
Jul 2019 - Jun 2021 (1 year 11 months)
Provided end-user support, managed system deployments and upgrades, and linked computers to networks. Recovered data from backups and explained diagnostic findings to customers.
IT Support Technician
Info Point Cyberdome
Sep 2017 - Jul 2019 (1 year 10 months)
Provided Tier 1 IT support to non-technical users, explained security measures, and identified sales opportunities. Documented changes and wrote daily reports.
IT Support Technician
Capslock IT Services
May 2016 - Aug 2017 (1 year 3 months)
Set up hardware, installed and configured software and drivers, and maintained technological equipment. Installed and managed LAN/WAN networks and troubleshooted hardware and software issues.
Office Assistant
Lizamork Recruitment Agency
May 2014 - Aug 2015 (1 year 3 months)
Responded to customer queries, maintained files and records, and confirmed personal and payment information. Coordinated travel arrangements and forwarded communications to appropriate staff.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science, Computer Science
2015 - 2018
Grade: Second Class Honours (Upper Division)
Bachelor of Science in Computer Science from the University of Nairobi, completed in 2018.
University of Nairobi
Diploma, International Relations
2013 - 2015
Diploma in International Relations from the University of Nairobi, completed in 2015.
Terige Boys High School
Kenya Certificate of Secondary Education, Secondary Education
2008 - 2011
Kenya Certificate of Secondary Education from Terige Boys High School, completed in 2011.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
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