Nicholas Ghazarian

Managed onboarding processes for local governments, insurance firms, and private corporations, introducing them to Invoice Cloud’s SaaS-based payment processing solutions. Performed Know-Your-Customer (KYC) verifications by collecting and confirming merchants’ banking and legal credentials for submission to payment processing vendors.

Utilized Salesforce to analyze merchant applications and submit required documentation for credit processing approval; communicated directly with underwriters to resolve stipulations and ensure timely approvals. Accelerated the onboarding of 250+ new merchant accounts per quarter by leveraging Salesforce optimizations, resulting in a 30% improvement in onboarding speed and helped contribute a 15%

Monitored and triaged Burglar, Medical, Fire, and Hold-Up alarm activity; promptly notified relevant contacts, dispatched appropriate emergency services, and maintained real-time communication to keep all stakeholders informed throughout the incident. Directed high-pressure alarm incidents by efficiently assessing evolving situations, coordinating with law enforcement and emergency responders, and

Assisted nurses, doctors, and healthcare personnel in the Critical Care and Step-Down units, supporting patient care and clinical operations to ensure timely and effective treatment delivery. Transcribed medical orders accurately and charted all instructions into patient records, maintaining precise documentation for clinical and legal compliance.

Completed high school education at CSI High School, gaining foundational knowledge and skills.