Open to opportunities

Nias Jamal

@niasjamal

Message

I support electronics customers, coordinate orders, and maintain accurate business records for remote teams.

India

Message

What I'm looking for

I'm seeking a remote full-time or part-time role with a US-based or international company in customer support, data entry, virtual assistance, e-commerce support, or technical customer support. I'm available to work US time-zone hours.

I've run e.Care – The Complete Electronics Solution in Kerala for nine years, handling customer enquiries, product selection, sales, purchasing, delivery coordination, and supplier communication.

I bring four years of direct customer support experience, resolving product, service, and basic technical issues while managing complaints, follow-ups, order details, pricing, and customer records. I'm comfortable supporting customers through email, chat, phone, WhatsApp, and online tools, and I'm available for remote US time-zone work.

Experience

Work history, roles, and key accomplishments

Business Owner / Electronics Sales & Service

e.Care – The Complete Electronics Solution

Managed daily customer enquiries, provided product information, and supported customers before and after sales. Handled complaints, maintained records, and coordinated orders, pricing, and supplier interactions.

Customer Support Data Entry Order Processing Product Information Management Complaint Handling Record keeping Google Sheets Email Support E commerce Support

Education

Degrees, certifications, and relevant coursework

Industrial Training Institute (ITI)

ITI, Electronics

Completed ITI in Electronics with practical knowledge of electronics products, customer handling, troubleshooting, order coordination, product information, and business operations.