Open to opportunities

Nhi Hong

@nhihong

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Seasoned business leader with expertise in operations management.

Vietnam

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What I'm looking for

I am looking for a role in a forward-thinking organization that values innovation and growth.

I am a seasoned business leader with over 10 years of experience in business operations, covering customer service, customer experience & sales operations. My entrepreneurial journey has equipped me with the skills to build high-performing teams and drive operational efficiency across various industries. I am passionate about developing scalable business strategies that foster growth and innovation.

As the Founder and Principal Consultant at SOSP Consulting Group, I have successfully led operations consulting for foreign-owned startups and SMEs in Vietnam. My focus on tailored operational strategies has enhanced efficiency and reduced costs for my clients. I take pride in fostering strategic partnerships and leading business development efforts that position my clients for success in the market.

Experience

Work history, roles, and key accomplishments

Current

Founder & Principal Consultant

Current

SOSP Consulting Group

May 2024 - Present (1 year)

Founded and led SOSP Consulting Group, focusing on operations consulting and strategic growth for foreign-owned startups and SMEs in Vietnam. Developed tailored operational strategies, fostered strategic partnerships, and managed P&L to ensure operational sustainability.

Growth Strategy Business Development Team Leadership Market Entry Strategies Partnership Development Compliance Management

Customer Service Manager

SHOPEEFOOD

Mar 2020 - Jun 2022 (2 years 3 months)

Led customer service operations for one of Vietnam's largest e-commerce platforms, overseeing a team of 35. Directed cross-functional teams to optimize workflows, restructured the department, and leveraged data analytics for continuous improvement.

Team Leadership Cross Functional Collaboration Process Optimization Data Analytics Resource Allocation Cost Management Customer Satisfaction

Customer Service & Customs Clearance Team Lead

S.F. EXPRESS CO. LTD

Dec 2016 - Aug 2019 (2 years 8 months)

Led operations in customer service and customs clearance for a global logistics company. Managed the escalation team, collaborated with regional teams, and developed productivity tracking systems to enhance compliance and operational flow.

Customer Service Operations Customs Clearance Team Management Compliance Process Optimization Training Resource Allocation Escalation Management Operational Excellence

Education

Degrees, certifications, and relevant coursework

Six Sigma Academy Amsterdam

Lean Six Sigma Black Belt, Operations Management

2025 - 2025

Achieved Lean Six Sigma Black Belt certification, demonstrating expertise in process improvement and operational efficiency.

Western Sydney University

Master of Business Administration, Business Administration

2021 - 2023

Completed a Master of Business Administration focusing on business operations and strategic management, enhancing skills in leadership, project management, and entrepreneurship.