Nguyễn Trà Mi Nguyễn

I'm currently reviewing and moderating AI-generated content at Accenture Malaysia, ensuring it meets client policy, quality, safety, and platform standards. I identify sensitive content and policy violations while maintaining accuracy, consistency, and productivity targets.

Since 2023, I've provided freelance creative digital content services for SMBs and individual customers, including video editing, 2D illustration, 3D modeling, rigging, animation, storytelling consultation, scripts, and platform-budget guidance. I help clients choose creative genres and advertising approaches that fit their business requirements.

At Concentrix CVG Malaysia, I improved advertising outcomes by advising customers on ad formats, bids, audiences, budgets, testing, and campaign performance. I received positive client feedback averaging 88%, reached 96% in several top months, and earned Best Staff recognition four times.

I've also worked in QA at TikTok Technologies Vietnam, auditing internal systems, analyzing policy errors, supporting agents, and aligning quality understanding with training and management teams. I work fluently in English and Vietnamese and enjoy learning, improving, and delivering excellent customer service.