Open to opportunities

Ngozi Umunna

@ngoziumunna

Certified Medical Virtual Assistant and licensed RN delivering HIPAA-compliant, empathetic remote healthcare administration.

Nigeria

Message

What I'm looking for

I’m looking for a remote medical virtual assistant role where I can apply HIPAA-compliant EHR administration, appointment coordination, and empathetic patient communication to support multidisciplinary care and maintain data integrity.

I’m a certified Medical Virtual Assistant and licensed Registered Nurse (RN) who blends clinical expertise with administrative certifications and technical proficiency to streamline remote healthcare operations.

I specialize in Electronic Health Records (EHR/EMR) management, certified HIPAA data compliance, and high-accuracy appointment coordination and patient scheduling—supported by hands-on experience managing 30+ patient appointments daily and maintaining secure, confidential records in line with HIPAA workflows.

With customer support strength, I provide clear, empathetic patient communication and efficient triage support while collaborating with multidisciplinary teams. From laboratory customer inquiries (40+ weekly) to sales operations and record management for 100+ weekly transactions, I bring dependable organization, document/database discipline, and service excellence to every role.

Experience

Work history, roles, and key accomplishments

Student Nurse (Clinical Rotations)

Federal Medical Centre (FMC) Umuahia

Jan 2024 - Jan 2025 (1 year)

Assisted with clinical patient assessments, vital signs monitoring, and accurate nursing documentation, including structured patient education. Supported pre- and post-operative care, wound dressing, IV therapy, infection prevention protocols, and emergency department triage.

patient assessment Vital Signs Monitoring Nursing Documentation Patient Education IV Therapy infection prevention Triage

Sales Representative

Nnenna Fashion World

Jan 2019 - Mar 2022 (3 years 2 months)

Built and maintained long-term customer relationships and resolved complex client inquiries. Managed customer records and order processing workflows for 100+ weekly transactions; recognized as Employee of the Month.

Customer Relationship Management Sales Client Inquiries Database Management Order Processing Customer Service

Customer Service Representative

Quick Health Laboratory

Feb 2018 - Jan 2019 (11 months)

Managed digital calendars to schedule 30+ patient appointments daily and reduce booking conflicts. Maintained secure, confidential medical records and resolved 40+ client inquiries weekly.

Calendar Management Appointment Scheduling Medical Records Management Client Inquiries Customer Support

Psychiatric Nursing Clinical Posting

Mental Health Facility

Jan 2025 - Present (1 year 6 months)

Used therapeutic communication techniques to support patients with varied mental health conditions. Documented mental status evaluations and maintained strict adherence to medication monitoring logs.

Medication Recording Psychiatric Nursing Patient Communication

Orthopedic Nursing Clinical Posting

National Orthopedic Hospital

Jan 2025 - Present (1 year 6 months)

Provided post-operative care and specialized orthopedic wound management for complex cases. Assisted with fracture immobilization, rehabilitation support, and pain assessment tracking.

Rehabilitation Support Pain Assessment Orthopedic Nursing