Kelechi Ogbonna

Verified patient insurance eligibility (co-pays and deductibles), scheduled and followed up on appointments, and coordinated lab orders and remote patient monitoring workflows using OptiMantra. Completed patient onboarding in Practice Better, documented SOAP notes in EHR systems, and processed prior authorizations/appeals while maintaining HIPAA-compliant communication.

Provided frontline patient triaging and vital sign documentation in a high-volume clinical setting while maintaining paper and digital medical records with strong confidentiality practices. Supported patient and family communication, assisted with scheduling conflicts, and handled basic billing inquiries, payments, and clinical/office supply inventory.

Completed clinical rotations under a BSc Nursing program, including psychiatric nursing, medical-surgical ward work, and general medicine postings with documentation and care coordination under supervision.

Supported psychiatric nursing activities, including patient observation, behavioral documentation, and therapeutic communication within a mental health care setting.

Assisted with patient assessment and monitoring in a medical-surgical setting, including vital signs monitoring, wound care, and pre/post-operative documentation.

Participated in general medicine postings, supporting patient rounds and chart documentation and coordinating care under supervising nurses and physicians.

Activities and societies: Clinical rotations included Psychiatric Nursing (Federal Neuropsychiatric Hospital Enugu) and Medical-Surgical Ward (Federal Medical Centre Owerri), plus General Medicine postings (Imo State University Teaching Hospital).

Completed a Bachelor of Science in Nursing (BNSc) at Imo State University, including clinical rotations in psychiatric nursing and medical-surgical settings.