Ngozi Iheakam

At Elyon Customs Broker USA, I monitor shipment workflows, customer requests, and operational milestones to support timely processing and delivery. I review tracking information and shipping records to identify delays, missing documentation, and unresolved issues.

I communicate with customers, carriers, and external stakeholders to investigate concerns, clarify information, and provide status updates. When an issue needs escalation, I follow up on outstanding actions to support resolution.

I maintain customer and shipment records, invoices, bills of lading, and proof of delivery documents. I also support client onboarding by collecting information, organizing documents, and setting up accounts.

Previously, as an Administrative Assistant at Crayon Consult, I responded to employee inquiries and coordinated follow-up on administrative and IT-related issues. I maintained records and spreadsheets, coordinated vendor requests, and prepared operational reports and supporting documentation.