NexoTech User
@nexotechuser
VIP Relationship Manager at LopeBet (FAVBET), who increased VIP satisfaction by 45% and exceeded INR 5 million targets.
United Arab EmiratesWhat I'm looking for
At LopeBet (FAVBET), I managed high-net-worth client portfolios and personalized retention strategies. I increased VIP satisfaction scores by 45% and exceeded monthly upselling and retention targets of INR 5 million.
At Sprint Bet, I supervised a client support team and improved workflows, contributing to a 35% efficiency gain and a 28% increase in core performance KPIs. Earlier, at Ocean Digital (1win), I supported customers across live chat and email while maintaining a 94% KPI performance and satisfaction rating.
Experience
Work history, roles, and key accomplishments
Customer Support Manager (VIP)
LopeBet (FAVBET)
Jul 2024 - Mar 2026 (1 year 8 months)
Managed high-net-worth client portfolios, executing retention strategies and exceeding monthly upselling targets. Drove a 45% increase in VIP satisfaction scores and handled sensitive financial inquiries with accuracy.
Support Supervisor
Sprint Bet
Sep 2022 - May 2024 (1 year 8 months)
Directed a client support team, implementing workflow improvements that increased efficiency by 35% and KPIs by 28%. Managed escalations and ensured SLA adherence through performance audits and coaching.
Customer Support Specialist
Ocean Digital (1win)
Jun 2021 - May 2022 (11 months)
Provided omnichannel support via live chat and email, maintaining a 94% KPI and satisfaction rating. Resolved technical complaints and documented dispute resolutions using Atlassian tools.
Education
Degrees, certifications, and relevant coursework
University of Rajasthan
Bachelor of Commerce, Business Administration
Bachelor of Commerce with a major in Business Administration from the University of Rajasthan.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
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