At Arab Bank, I manage and grow a portfolio of Premium and HNW clients, identifying their financial needs and recommending tailored banking solutions.
I support clients with loans, deposits, and credit cards while growing business through acquisition, referrals, cross-selling, and up-selling. I also ensure my work follows KYC, AML, and regulatory requirements.
At Finance House, I used Salesforce CRM to manage leads and track client interactions in the Tele Sales Department. I made 80+ outbound calls daily, achieved a 15% conversion rate, and received the Top Performer Award three times for highest monthly sales.
Earlier, I worked in sales at Aafaq Islamic Finance and National Microfinance Bank, building client relationships and managing sales pipelines. As Team Leader at Al Ain Finance, I managed branch staff, supported their development, and helped improve team performance and reduce onboarding time by 40%.
