Newton Macharia

Designed, annotated, and validated high-quality datasets for machine learning models, working on advanced AI platforms and conducting detailed error analysis to improve model accuracy.

Delivered interactive and immersive language lessons to diverse learners, developing customized lesson plans and integrating technology to enhance learning outcomes and engagement.

Delivered professional interpretation services while managing customer support interactions, handling complex multilingual scenarios with high accuracy and achieving top performance metrics.

Provided multichannel support for software and real estate campaigns, resolving technical, billing, and account-related issues efficiently while utilizing CRM systems to manage interactions.

Delivered high-quality customer support for a technology software campaign, assisting users with onboarding, troubleshooting, and platform navigation while resolving inquiries within SLA timelines.

Provided remote interpretation services across a wide range of medical specialties, ensuring precise communication of medical terminology and patient concerns while adhering to strict protocols.

Guided Spanish-speaking tourists across Kenya, providing real-time translation and cultural interpretation services while delivering exceptional travel experiences through engaging storytelling.

Facilitated evidence-based mental health programs for high school students, leading sessions on growth mindset, gratitude, and personal development while monitoring progress and ensuring program effectiveness.

Delivered real-time, high-accuracy interpretation services in clinical and medical environments, facilitating communication between healthcare providers and patients with cultural sensitivity and strict confidentiality.

Pursued a Bachelor's Degree in Communication, focusing on effective communication strategies and media studies.