Umi Njoka

I’m a detail-oriented, bilingual (English/Swahili) professional with 9+ years of experience in structured data review, high-volume documentation, quality assurance, and direct client/customer communication in a government setting.

I apply detailed guidelines consistently, enter and cross-check large volumes of records with zero tolerance for error, and verify facts across multiple sources. I maintain confidential records at scale while using ProGres v4 to organize and manage complex case data with strict attention to data integrity.

Beyond documentation, I conduct sensitive, structured one-on-one interviews with clients from diverse linguistic and cultural backgrounds, translating between English and Swahili and communicating complex information clearly and calmly. I also provide procedural guidance, resolve concerns under pressure, and support team calibration by mentoring junior staff, conducting peer reviews, and contributing to SOPs and guideline documentation.

Most recently, I completed Google’s Generative AI Fundamentals training, strengthening my understanding of how AI/ML models are trained and why high-quality human-labeled data matters. I’m now looking for flexible, immediate remote opportunities in data annotation, AI training data, virtual/executive assistance, or bilingual customer support.