Open to opportunities

Nethravathi Rajasekar

@nethravathirajasekar

Message

Dynamic professional with expertise in AWS Cloud and Service Management.

India

Message

What I'm looking for

I am looking for a role that challenges my skills in cloud technologies and offers opportunities for professional growth.

I am a dedicated professional with over 3 years of experience in Service Management tools and incident resolution, complemented by 1.5 years in AWS Cloud and Linux system administration. My commitment to adhering to Service Level Agreements (SLAs) ensures exceptional support for clients and stakeholders. I excel at identifying root causes and implementing effective solutions to minimize downtime and maintain business continuity.

In my current role as a Senior Data Analyst at Aceolution Pvt Ltd, I respond to customer issues, troubleshoot, and resolve errors while monitoring production environments. My experience includes managing AWS services, building SQL queries for data analysis, and providing technical remediations. I am also AWS Certified Solutions Architect, which enhances my ability to deliver high-quality solutions.

Throughout my career, I have demonstrated strong problem-solving skills and a proactive approach to customer service. I have consistently received positive feedback for my ability to resolve inquiries promptly and effectively, contributing to high levels of customer satisfaction. I am passionate about leveraging my skills in a challenging environment that fosters growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Senior Data Analyst

Current

Aceolution Pvt Ltd.

May 2024 - Present (1 year)

Responsible for monitoring production environments, resolving incidents, and providing application support. Managed AWS resources and utilized Service Management tools to ensure adherence to SLAs while delivering exceptional client support.

Service Management AWS EC2 Linux Administration Incident Management Microsoft Excel Networking SQL Salesforce

Junior Cloud Engineer

Nux Software Solutions

Nov 2022 - Apr 2024 (1 year 5 months)

Installed and configured Linux server environments, managed AWS services, and resolved technical issues. Ensured prompt ticket resolution and optimized LAMP server environments for web applications.

Linux Server Administration AWS EC2 LAMP Ticketing Configuration Management Cloud Services Troubleshooting yum

Customer Support Associate

Amazon Development Center

May 2018 - Sep 2019 (1 year 4 months)

Provided exceptional customer service, resolved inquiries, and maintained detailed records in the CRM system. Collaborated with teams to troubleshoot technical issues, contributing to high customer satisfaction.

Customer Service Problem Solving CRM Technical Support Communication Team Collaboration Time Management Documentation

Technical Support Associate

Patni Computers

Jan 2015 - Jan 2016 (1 year)

Managed incident resolution using a leading service management tool, ensuring timely updates and adherence to SLAs. Demonstrated strong analytical skills to identify root causes and implement solutions.

Incident Management SLA Analytical Skills Communication Problem Solving Documentation Reporting Process Optimization Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Amrita University

Bachelor of Technology, Aerospace Engineering

2010 - 2014

Grade: 66%

Completed a Bachelor of Technology in Aerospace Engineering, focusing on the principles of flight, aircraft design, and aerospace systems. Developed skills in engineering analysis, design, and problem-solving relevant to the aerospace industry.

Amrita Vidyalayam

Higher Secondary Certificate, Science

2008 - 2010

Grade: 88%

Completed Higher Secondary Certificate (HSC) with a focus on science and mathematics, achieving a strong academic performance.

Amrita Vidyalayam

Secondary School Leaving Certificate, General Education

2006 - 2008

Grade: 92%

Completed Secondary School Leaving Certificate (SSLC) with a strong emphasis on foundational subjects, demonstrating proficiency in various academic areas.