At ChargePoint, I resolve 40+ high-priority US enterprise cases weekly, maintaining 98.5% SLA adherence through structured troubleshooting with Salesforce and Jira.
I use Teleport CLI for remote Linux diagnostics and system log analysis to isolate hardware-software faults, clear station flags, and restore critical connectivity. I also improve station stability through firmware updates, cloud configuration management, and SIM/cellular profile updates.
I've trained junior engineering team members to accelerate onboarding by 20%, and I bring additional experience in high-volume compliance auditing and digital case management from Cognizant's Google Legal Operations team.
