Rajputm Singh
@rajputmsingh
Technical support and incident management professional at Cognizant who supported GCP clients and achieved 90%+ SLA compliance.
IndiaWhat I'm looking for
At Cognizant Technology Solutions, I supported Google Cloud Platform clients with technical issues, Gemini API troubleshooting, and billing operations. I coordinated escalations with Tier-2 teams, engineering, and senior management, achieving 90%+ SLA compliance.
At Diebold Nixdorf, I provided technical support and diagnostics for ATMs, payment terminals, and kiosks. I tracked issues in EBS and assisted senior technical staff with complex cases and hardware testing.
At Tata Consultancy Services (TCS), I implemented and executed major incident management processes for PwC, supporting service restoration and SLA reporting. I also authored and updated knowledge base articles and received recognition for my work on the PwC service desks.
Experience
Work history, roles, and key accomplishments
Provided end-to-end cloud support for GCP accounts, including technical, billing, and operational assistance. Managed invoicing, credit memos, and SLA compliance while coordinating with Tier-2 teams for incident resolution.
Provided advanced technical support and diagnostics for hardware and software systems including ATMs and payment terminals. Managed ticket lifecycle and client communications to ensure satisfaction.
Implemented Major Incident Management processes for PwC, ensuring rapid service restoration and SLA compliance. Generated performance reports and authored knowledge base articles to improve processes.
Education
Degrees, certifications, and relevant coursework
Sarojini Naidu Vanitha Mahavidyalaya
Bachelor of Science, MPCs
2016 - 2019
Grade: 8.9
Bachelor of Science in MPCs from Sarojini Naidu Vanitha Mahavidyalaya from 2016 to 2019, with a score of 8.9.
Narayana Degree College, Osmania
Intermediate
2014 - 2016
Grade: 870
Intermediate from Narayana Degree College, Osmania from 2014 to 2016, with a score of 870.
Bharathi Vidhya Bhavan High School
SSC
Grade: 9.3
SSC from Bharathi Vidhya Bhavan High School, with a score of 9.3.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Rajputm?
You can contact Rajputm and 90k+ other talented remote workers on Himalayas.
Message RajputmGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
