Gautham Krishi
@gauthamkrishi
Senior Technical Support Engineer specializing in EV charging, SaaS and IoT incident support across EMEA.
IndiaWhat I'm looking for
I’m a Senior Technical Support Engineer with 8+ years of enterprise support experience across EMEA. I specialize in EV charging infrastructure and support for SaaS and IoT environments, combining technical depth with strong customer success ownership through incident management and RCA.
In my current role at ChargePoint, I support enterprise EV charging infrastructure across Germany and the EMEA region—resolving 25+ technical incidents daily, managing 800+ tickets per month, and maintaining 98% SLA compliance. I perform remote diagnostics for AC/DC chargers, firmware, networking, and OCPP connectivity, and I mentor junior engineers while handling technical escalations using tools like Salesforce, Jira, NetSuite, Kibana, and Tableau.
Experience
Work history, roles, and key accomplishments
Provided enterprise EV charging infrastructure support across Germany and the EMEA region, resolving 25+ technical incidents daily while maintaining 98% SLA compliance. Managed 800+ support tickets monthly, performed remote diagnostics for AC/DC chargers and OCPP connectivity, and mentored junior engineers.
Delivered L2 support for 1,000+ enterprise users across EMEA. Supported Windows networking and endpoint management (SCCM/MDT/WDS) and managed escalations while mentoring L1 engineers using ServiceNow.
Technical Support Engineer
TEAM Computers
Mar 2018 - Oct 2020 (2 years 7 months)
Provided desktop support, including Microsoft 365 support, patching, and documentation.
Desktop Support Engineer
CARE IT Solutions
May 2017 - Feb 2018 (9 months)
Supported Windows OS environments with hardware diagnostics, deployment, and vendor coordination.
Education
Degrees, certifications, and relevant coursework
R.V.S. Educational Trust's Group of Institutions
Bachelor of Engineering, Electronics & Communication Engineering
2011 - 2015
Earned a Bachelor of Engineering in Electronics & Communication Engineering from R.V.S. Educational Trust's Group of Institutions (2011–2015).
Government Boys Higher Secondary School
Higher Secondary Certificate (HSC)
2010 - 2011
Completed the Higher Secondary Certificate (HSC) at Government Boys Higher Secondary School (2010–2011).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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