Open to opportunities

Dijana Kazic

@dijanakazic

Hospitality leader who drives seamless front office and guest relations, elevating service standards and guest satisfaction.

Montenegro

Message

What I'm looking for

I’m looking for a hospitality role where I can lead daily operations, elevate guest satisfaction, and train teams. I want a service-focused environment that values cross-department coordination, problem-solving, and consistent standards.

I’m a hospitality professional with experience across hotel reception, guest relations, and team supervision. From front desk operations to guest-focused service recovery, I’ve consistently aimed to create a smooth, welcoming first impression.

In roles such as Guest relations assistant manager and Front Office supervisor, I supported daily guest relations operations, supervised and trained staff, and handled complex guest requests and concerns. I’m experienced with VIP guests, interdepartmental coordination, and maintaining service standards that protect guest loyalty.

As Hotel operations supervisor, I oversee seamless service delivery across Front Office, Housekeeping, and Food & Beverage. I handle guest complaints, ensure compliance with hotel policies and procedures, and manage administrative procedures with professionalism and discretion.

I bring strong communication, empathy, and active listening to every interaction, along with attention to detail and the ability to multitask in fast-paced environments. I’m motivated by problem-solving and relationship building—so every guest leaves feeling truly cared for.

Experience

Work history, roles, and key accomplishments

Current

Hotel Operations Supervisor

Current

Hotel 1920 Podgorica

Feb 2025 - Present (1 year 1 month)

Oversaw daily hotel operations to ensure seamless service across Front Office, Housekeeping, and Food & Beverage. Trained Front Office staff, handled guest complaints, ensured compliance with hotel policies, and completed administrative procedures.

Hotel Operations Food And Beverage Operations Compliance Policies Administrative Procedures Service Recovery

Head Waiter

Boka Modern Porto Montenegro

May 2024 - Oct 2024 (5 months)

Led and supervised restaurant service staff in a high-end hospitality environment. Oversaw daily restaurant operations, handled guest feedback and special requests, and coordinated with kitchen and management teams.

Restaurant Operations Team Supervision Guest Feedback Management Service standards Multitasking

Personal Assistant

Cinque Cubetti

Dec 2023 - Apr 2024 (4 months)

Provided high-level administrative support with calendar and correspondence management. Coordinated and attended meetings, arranged travel, and handled confidential information with discretion.

Administrative Support Calendar Management Meeting Coordination Travel Arrangements Confidentiality Attention To Detail

Front Office Supervisor

Nikki Beach Montenegro

Jan 2023 - Nov 2023 (10 months)

Assisted the Front Office Manager in overseeing daily front desk operations. Supervised staff, managed VIP guests and complex issues, and coordinated with other departments to uphold service standards.

Front Desk Operations Operational Efficiency Service standards Problem Solving

Receptionist

Nikki Beach Montenegro

Apr 2022 - Nov 2022 (7 months)

Performed front desk receptionist responsibilities in a 5-star hospitality setting. Welcomed guests and supported smooth operations by managing inquiries and check-in/check-out flow.

Front Desk Operations Check Out Reservation Handling Service Recovery Attention To Detail Multitasking

Receptionist

The Chedi Lustica Bay

May 2021 - Oct 2021 (5 months)

Handled front desk duties with a focus on warm guest service. Processed reservations and inquiries while ensuring efficient daily operations.

Front Desk Operations Service Recovery Multitasking

Guest Relations Assistant Manager

Casa Cook El Gouna

Nov 2019 - May 2020 (6 months)

Supported the Guest Relations Manager in overseeing daily guest relations operations and service standards. Trained and supervised staff, handled requests and complex concerns, and coordinated with department heads to maintain guest satisfaction.

Guest Relations Service standards Training And Supervision Problem Solving Cross Cultural Communication Relationship Building

Receptionist

The Chedi Lustica Bay

May 2019 - Oct 2019 (5 months)

Managed front desk operations, welcoming guests and handling check-in/check-out. Managed reservations and responded to phone and email inquiries to ensure a smooth first impression.

Front Desk Operations Check Out Reservation Management Service Recovery Attention To Detail