Jelena Mucalica

I was managing reservations at The Chedi Luštica Bay 5* with Orascom Hotels Management, handling email, phone, and online bookings in Opera while providing guests and prospective clients with tailored solutions and offers.

I've trained and supervised junior agents and interns, tracked departmental working hours, followed up on tourist-agent sales contracts and commissions, prepared daily statistics for Revenue Management, and processed reservation payments in the finance system.

Previously, at Adriatic Marina Porto Montenegro, I processed reservations, check-ins, and check-outs in Protel, resolved guest issues, collected payments, and coordinated maintenance requests. I'm a collaborative, organized hospitality professional who values time management and effective communication.