Neliswa Dibela
@neliswadibela
Customer-focused professional with expertise in banking and public relations.
South AfricaWhat I'm looking for
My name is Neliswa Dibela, and I am a dedicated professional with a B-Tech in Public Relations Management and a Diploma in Banking. With over nine years of experience in customer service, particularly as a Call Centre Agent at Standard Bank South Africa, I have honed my skills in communication, problem-solving, and customer engagement. My commitment to delivering exceptional service has allowed me to maximize bank profitability while ensuring customer satisfaction.
Throughout my career, I have developed a strong ability to understand customer needs and provide personalized banking solutions. I take pride in my attention to detail and my ability to work under pressure, which has enabled me to resolve customer inquiries and complaints effectively. I am passionate about leveraging my skills in a dynamic organization that values communication and customer-centricity, where I can contribute to team success and drive positive outcomes.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
Standard Bank South Africa
May 2015 - Feb 2023 (7 years 9 months)
As a Call Centre Agent at Standard Bank, I responded to various banking inquiries, maximized profitability through cross-selling, and ensured compliance with risk requirements. I maintained up-to-date knowledge of bank policies and resolved customer complaints efficiently while promoting digital channels for self-service.
Education
Degrees, certifications, and relevant coursework
Walter Sisulu University
Bachelor of Technology, Public Relations Management
Completed a B-Tech in Public Relations Management, focusing on communication strategies, public relations practices, and management principles.
Milpark Business School
Diploma, Banking
Completed a Diploma in Banking, covering essential banking principles, financial services, and customer relationship management.
Moonstone Business School
Certificate, Regulatory Compliance
Achieved the Regulatory Examinations for Representatives (RE-5) certification, focusing on compliance and regulatory requirements in the financial services industry.
Qokolweni Senior Secondary School
Senior Certificate, General Education
Obtained a Senior Certificate, completing secondary education with a focus on foundational skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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