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Neliswa Dibela

@neliswadibela

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Customer-focused professional with expertise in banking and public relations.

South Africa

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What I'm looking for

I seek a role where I can utilize my customer service skills and grow professionally.

My name is Neliswa Dibela, and I am a dedicated professional with a B-Tech in Public Relations Management and a Diploma in Banking. With over nine years of experience in customer service, particularly as a Call Centre Agent at Standard Bank South Africa, I have honed my skills in communication, problem-solving, and customer engagement. My commitment to delivering exceptional service has allowed me to maximize bank profitability while ensuring customer satisfaction.

Throughout my career, I have developed a strong ability to understand customer needs and provide personalized banking solutions. I take pride in my attention to detail and my ability to work under pressure, which has enabled me to resolve customer inquiries and complaints effectively. I am passionate about leveraging my skills in a dynamic organization that values communication and customer-centricity, where I can contribute to team success and drive positive outcomes.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Standard Bank South Africa

May 2015 - Feb 2023 (7 years 9 months)

As a Call Centre Agent at Standard Bank, I responded to various banking inquiries, maximized profitability through cross-selling, and ensured compliance with risk requirements. I maintained up-to-date knowledge of bank policies and resolved customer complaints efficiently while promoting digital channels for self-service.

Customer Service Communication Skills Problem Solving Teamwork Risk Management

Education

Degrees, certifications, and relevant coursework

Walter Sisulu University

Bachelor of Technology, Public Relations Management

Completed a B-Tech in Public Relations Management, focusing on communication strategies, public relations practices, and management principles.

Milpark Business School

Diploma, Banking

Completed a Diploma in Banking, covering essential banking principles, financial services, and customer relationship management.

Moonstone Business School

Certificate, Regulatory Compliance

Achieved the Regulatory Examinations for Representatives (RE-5) certification, focusing on compliance and regulatory requirements in the financial services industry.