Looking for a job

Nelisiwe Mthethwa

@nelisiwemthethwa

Message

I resolve customer inquiries with clear communication, accurate documentation, and proactive follow-through.

Eswatini

Message

What I'm looking for

I'm seeking a 100% remote customer support role where I can take ownership, act quickly, learn new tools, and deliver excellent customer experiences.

I've provided freelance customer service in Eswatini, engaging customers by phone and email to understand their needs and deliver professional solutions.

I maintain accurate records, follow up to support customer satisfaction, and take ownership of issues until they are resolved. I'm patient, empathetic, and comfortable adapting quickly to new processes.

I'm Amadeus GDS Certified in flight booking, PNR creation, fare calculation, ticketing, and customer service workflows.

I'm ready for a fully remote customer support role where I can learn tools such as Zendesk quickly, act with accountability, and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Focus

Self Employed

Engaged with customers to understand needs and provide solutions professionally. Managed inquiries via phone and email with clear, respectful communication, and maintained accurate records.

Customer Service Phone Communication Problem Solving Data Entry Email Record keeping