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Neil Pablo

@neilpablo

End User Compute Engineer at Ethan Group, who built a hybrid enterprise lab with Active Directory, Entra ID, Intune, and Autopilot.

Philippines

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At Tiny Internet Cafe, I supported desktops, laptops, printers, and gaming systems, and built a hybrid enterprise lab from scratch. I integrated Windows Server Active Directory, Microsoft Entra ID, Microsoft Intune, and Windows Autopilot.

As an End User Compute Engineer at Ethan Group, I provided Level 2 desktop support for managed devices and services, documented processes, and coordinated product changes. I also worked with vendors, customers, and internal teams on technical improvements.

Across my desktop support roles, I troubleshot Windows and Mac devices, mobile endpoints, and connectivity issues. My experience also includes SCCM, Intune, Azure AD and O365, and Citrix/RDS environments.

Experience

Work history, roles, and key accomplishments

End User Computing Specialist-Senior

TELUS Digital

Mar 2026 - Jun 2026 (3 months)

Provided technical support to operations and staff, ensuring availability of computing resources and implementing security policies. Managed remote support, user problem resolution, and IT asset management.

Technical Support Hardware Software Security Policies Patching Remote Support IT Asset Management Google Workspace VLAN

PC Support Services

Tiny Internet Cafe

Apr 2024 - Mar 2026 (1 year 11 months)

Provided hardware and software support for desktops, laptops, printers, and gaming systems in a public access environment. Managed internet connectivity, performed system maintenance, and implemented security measures.

Hardware Support Software support LAN Wi Fi Troubleshooting System Maintenance Antivirus Firewalls Encryption Windows Active Directory Microsoft Entra ID Microsoft Intune Windows Autopilot GoDaddy Active Directory Domain Services EntraID Connect Hybrid Join Compliance Policies Endpoint Configuration Profiles Application Deployment

End User Compute Engineer

Ethan Group

Nov 2018 - Apr 2024 (5 years 5 months)

Provided Level 2 Desktop Support to users of Ethan Group Managed Device services in line with agreed SLAs. Developed documentation, coordinated changes, and provided training to customers and internal teams.

Desktop EUC Support

Northern Operating Services Asia Inc

Mar 2018 - Jul 2018 (4 months)

Managed desktop device incidents through to resolution, including IMAC and desk side support services. Provided hardware and software support, monitored security profiles, and provided VIP support.

Desktop Support Incident Management IMAC (Install Move Add Change)Break Fix Patching Security Profiles Antivirus VIP Support

Desktop Support

Visaya Knowledge Process Outsourcing Corporation

Jul 2017 - Mar 2018 (8 months)

Installed and configured computer systems, i3 dialer, Avaya IP phones, and projectors. Diagnosed and solved hardware and software faults, and provided basic Active Directory administration.

Hardware installation Software Installation Troubleshooting Avaya IP Telephony Active Directory DHCP MAC Address Filtering Biometrics RFID MRTG Win7 WSUS Acronis Encryption

Technical Support Specialist

Accent Micro Technologies Incorporated

Feb 2017 - May 2017 (3 months)

Provided Tier 2 technical support for moderate to high complexity hardware/software issues escalated from first-tier help desk. Maintained procedural documentation and configured Lotus Notes and office productivity software.

Tier 2 Support Troubleshooting Documentation Lotus Notes Microsoft Office Network Printer Remote Access SCCM Norton Ghost Avaya VLAN Checkpoint Cisco AnyConnect

Desktop Support Administrator

Southeast Asia Five9 Philippines, Inc.

Oct 2016 - Jan 2017 (3 months)

Provided support services to Five9 employees with technical problems and IT issues. Installed, configured, and troubleshot desktop systems in a heterogeneous environment (Windows, Mac, Linux).