Neha Raw

At Amazon CHEMI, I conduct quality and compliance audits that uncover process deviations, recurring defects, and operational risks. My audit-led interventions identified 270+ defects and helped prevent 68 potential critical quality errors.

I improve workflows and operational controls through process optimization, UAT, automation, dashboards, and corrective actions. I contributed to raising productivity from 4.5 TPH to 5.7 TPH while improving visibility into SLA adherence, quality trends, and performance gaps.

As Amazon’s Knowledge Ambassador, I trained and coached 75+ associates through classroom sessions, side-by-side support, progress tracking, and targeted feedback. I also create process documentation that helps teams execute consistently.

Previously at Dell Technologies, I progressed to Subject Matter Expert and supported customer-impacting issue resolution across multiple regions. I designed a pre-assembly testing solution that reduced installation timelines by 50% and partnered with teams and external service providers to strengthen delivery outcomes.