Looking for a job

Neha Mishra

@nehamishra6

Message

I lead global infrastructure delivery, transformation, and service portfolios at enterprise scale.

India

Message

What I'm looking for

I'm looking to lead global infrastructure, service delivery, transition, and transformation initiatives where I can strengthen governance, modernize services, improve operational maturity, and align technology outcomes with business objectives.

At Koch Technologies, I own the global Local Connectivity strategy and lifecycle for 680+ enterprise locations, advancing modernization, automation, observability, and service reliability.

I've led global infrastructure delivery, transitions, and transformations across Shell India, HCL Technologies, CSC/DXC, HCL Comnet, and Dell, including a $55M managed services portfolio. I build governance, strengthen KPI/SLA performance, lead engineering teams, and align technology services with business goals.

Experience

Work history, roles, and key accomplishments

Current

Service Owner – Local Connectivity

Current

Koch Technologies

Feb 2025 - Present (1 year 7 months)

Own global strategy, lifecycle management, and service roadmap for Local Connectivity services supporting 680+ enterprise locations. Lead infrastructure modernisation, automation, and observability initiatives to improve service reliability and operational effectiveness.

Infrastructure Modernization Automation Observability Vendor Management Financial Planning Engineering Leadership Service Improvement

Site IT Operations Manager

Shell India

Nov 2022 - Feb 2025 (2 years 3 months)

Led end-to-end IT transition activities across Capital Projects, Contact & Procurement, and Digital portfolios. Established transition governance, knowledge transfer processes, and operational readiness frameworks to support successful service adoption.

Governance Knowledge transfer Operational Readiness Service Optimization Audit Readiness Stakeholder Management Service Management

Senior Manager – Infrastructure Managed Services

HCL Technologies

Jan 2015 - Oct 2022 (7 years 9 months)

Managed a $55M Infrastructure Managed Services portfolio, overseeing global service delivery, governance, financial controls, and executive reporting. Led global infrastructure delivery, transition, and transformation initiatives across enterprise engagements.

Infrastructure Management Global Service Delivery Governance Financial Control Executive Reporting Transitions Transformation Team Leadership ITIL Service Management

System Administrator

CSC / DXC

Aug 2010 - Jan 2015 (4 years 5 months)

Managed enterprise compute, storage, and backup infrastructure environments supporting business operations. Improved infrastructure stability through incident management, problem management, and ITIL-based service practices.

Compute Storage Incident Management Problem Management ITIL Troubleshooting

Specialist

HCL Comnet

Feb 2009 - Aug 2010 (1 year 6 months)

Supported enterprise infrastructure operations using ITIL-based service management processes. Contributed to stable infrastructure service delivery and operational support activities.

ITIL Infrastructure Operations Service Management

Technical Support Engineer

Dell

Jun 2007 - Jan 2008 (7 months)

Delivered enterprise L1/L2 technical support while ensuring SLA-driven incident resolution. Supported end-user infrastructure operations and service delivery requirements.

L1 L2 Support SLA Management Incident resolution end user support