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Mitali Sharma

@mitalisharma

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Dynamic Deputy Manager focused on customer service excellence.

India

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What I'm looking for

I seek a challenging role in a customer-centric organization that values growth and teamwork.

I am a dedicated Deputy Manager with a strong background in customer service excellence, currently working at Axis Bank Pvt. Ltd. in Bangalore. My role involves managing premium customer service for high net worth individuals, where I leverage my skills in operations management and stakeholder engagement to enhance client satisfaction and drive business success.

Previously, I served as an Associate Consultant at LBW Consulting Pvt. Ltd., where I collaborated directly with the CEO on various strategic initiatives. My experience spans conducting research, facilitating performance management systems, and developing impactful presentations. I hold an MBA from Narsee Monjee Institute of Management Studies, where I achieved notable rankings in service excellence.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager (Premium Service Manager)

Current

Axis Bank Pvt.Ltd.

Apr 2023 - Present (2 years 2 months)

Managed premium customer service for high-net-worth individuals, focusing on personalized financial services and support. Developed strong client relationships, driving customer satisfaction and business success.

Operations Management Stakeholder Management Mobile Banking

Associate Consultant

LBW Consulting Pvt. Ltd.

Jul 2021 - Present (3 years 11 months)

Worked directly with the founder/CEO, interacting with clients on various initiatives and interventions. Supported research, developed presentations, and assisted in diagnostic studies and HR process design.

Consulting Organization Development Leadership Capacity Executive Coaching Research Presentation

Executive Assistant to the CEO

B factory Consultancy & Services Pvt. Ltd.

Jun 2020 - Present (5 years)

Intensively worked in Project Management, Business Development, and Performance Management. Coordinated with reporting team members to the CEO.

Project Management Business Development Performance Management Coordination

Assistant Accountant

Totalica Consultant Pvt. Ltd.

Jan 2020 - Present (5 years 5 months)

Worked on spreadsheets, sales and purchase ledgers, and journals. Recorded financial transactions and reviewed financial statements.

Accounting Spreadsheets Purchase Ledger Financial Transactions Review Financial Statements

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies

MBA, Management Studies

Currently pursuing an MBA, demonstrating strong academic performance. Achieved 3rd rank in the Bangalore circle, 11th rank in the region, and 35th rank nationally (PAN India) in the Service RMs Achievement Report.

Symbiosis Centre for Distance Learning

Post Graduate Diploma In Banking and Finance, Banking and Finance

Completed a Post Graduate Diploma in Banking and Finance through distance learning. Gained comprehensive knowledge in banking operations and financial principles.

Ranchi University

Bachelor of Commerce, Commerce

Obtained a Bachelor of Commerce degree, focusing on core business and financial concepts. Developed foundational knowledge in accounting, economics, and business management.