Open to opportunities

Nehal Makwana

@nehalmakwana

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Operations manager and consultant with 10 years' expertise in procurement, billing, and data-driven ops.

France

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What I'm looking for

I seek an operations or procurement role where I can drive process improvements, reduce costs, and use data to enhance billing and vendor performance in a collaborative team.

I am a dedicated operations manager and consultant with 10 years of experience across procurement, administration, customer service, and finance. I specialize in purchasing, billing, subscription management, and data analysis to support informed business decisions.

In prior roles I maintained high data integrity for customer, partner and payment records, managed invoicing and subscription lifecycles, and generated management reports on billing and retention trends. My efforts reduced bad debt by 80% through timely invoicing and proactive follow-up.

I have coordinated procurement activities including RFP/RFQ management, vendor contracts, event logistics, and departmental budgeting, achieving a 10% cost reduction on major purchases and shortening partner payment delays from 45 to 15 days.

I work effectively with cross-functional teams, use tools such as Stripe, XERO, Monday.com, Jira and Power BI, and bring a client-focused, process-oriented approach to improving operational efficiency and financial controls.

Experience

Work history, roles, and key accomplishments

Operation Manager

Klevu Oy

Jan 2021 - Dec 2023 (2 years 11 months)

Managed invoicing, subscriptions, and customer accounts while maintaining 90% data integrity and reducing bad debt by 80% through timely invoicing and follow-up. Generated billing and retention reports to inform business decisions and reduced partner payment delays from 45 to 15 days.

Invoicing Subscription Management Customer Support Data Integrity Reporting Account Reconciliation

Consultant

Knowledge Consortium of Gujarat

Jan 2015 - Dec 2021 (6 years 11 months)

Coordinated procurement of supplies and managed RFP/RFQ processes, achieving 10% cost reduction while ensuring policy compliance and timely deliveries. Managed vendor contracts, event logistics, and departmental budgets with purchase order processing and expense reconciliation.

Procurement Vendor Management Budgeting Contract Management

Operation Associate

Gujarat Technological University

Jan 2011 - Dec 2015 (4 years 11 months)

Managed departmental budgets, processed purchase orders and reconciled expense reports while compiling and analyzing student enrolment and performance data to support institutional reporting. Assisted with vendor coordination and timely receipt of materials for departments.

Budgeting Data Analysis Reporting Logistics