Neha AroraThapar

Designed and implemented brand-building strategies, significantly improving customer engagement. Led a high-performing team to achieve growth objectives and designed soft skills training modules for learners. Represented the brand at events and podcasts, boosting visibility and lead generation.

Developed a comprehensive Customer Experience (CX) strategy aligned with business goals. Fostered a customer-first culture through coaching and team-building initiatives. Collaborated with product and service teams to improve customer journey touchpoints.

Delivered virtual training sessions to aspiring cabin crew candidates, ensuring engaging course delivery. Ensured all training content was aligned with current industry standards.

Created customized course content to improve trainee performance and provided real-time feedback. Ensured all training milestones were consistently met.

Delivered world-class in-flight service to a global clientele, ensuring exceptional passenger experience. Managed safety protocols and emergency responses with utmost professionalism, receiving the Star Excellence Award for outstanding customer service.

Maintained high safety standards and ensured a superior passenger service experience. Guided passengers during onboarding and throughout flights, prioritizing their comfort and well-being.

Handled customer interactions via multiple channels for flight bookings, changes, and cancellations, utilizing Amadeus GDS for efficient itinerary management. Provided personalized travel recommendations and upsold premium services, significantly boosting customer satisfaction and ancillary revenue.