neeraj mishra
@neerajmishra
Conversational AI operations analyst improving call QA, agent logic, and revenue analytics for outbound sales.
IndiaWhat I'm looking for
I run structured QA programs on live conversational AI systems, reviewing 1,542 calls across multiple audit cycles and driving vendor-side fixes that improved voice recognition and smooth call rates.
At Physics Wallah (PW), I also track how AI lead classification (Hot/Warm/Cold) maps—or fails to map—to real payment outcomes, so auditing, business, and category teams can act on the gaps.
I configure prompt logic, knowledge base structure, and guardrails inside Convin’s agent training system, then validate changes through targeted re-audits of sampled call output.
On top of that, I manage AI call intelligence at scale (1 lakh+ minutes per month), own platform administration, write SQL in Presto/Trino for funnel analysis, and keep LeadSquared CRM hygiene while delivering WBR reporting across 10+ verticals.
Experience
Work history, roles, and key accomplishments
Operations & Performance Analyst
Physics Wallah
May 2023 - Present (3 years 3 months)
Managed AI Voice Bot QA programme reviewing 1,542 calls across 7 audit cycles, triggering 6 vendor-side fixes that reduced voice recognition errors from 33% to 7%. Tracked three-channel commercial performance across 25,000+ leads and configured AI agent logic for live student journeys.
Inside Sales Representative
Physics Wallah
Jul 2022 - May 2023 (10 months)
Managed outbound sales for new vertical launches, qualifying leads and closing enrolments. Consistently exceeded quarterly targets by 15–20%.
Inside Sales Representative
Crejo.fun
Jan 2022 - Jun 2022 (5 months)
Handled 50+ outbound calls daily with structured qualification and counselling in a fast-moving edtech environment.
Academic Counselor
AJC Edutech Pvt Ltd
Jan 2019 - Dec 2021 (2 years 11 months)
Managed inbound student inquiries via calls, WhatsApp, and social media for banking and regulatory exam programmes.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Science, Electronics
2014 - 2017
BSc Hons Electronics degree from the University of Delhi from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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