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NEERAJA MATTA

@neerajamatta

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Dynamic Subject Matter Expert with a passion for training and mentoring.

India

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What I'm looking for

I am looking for a role that allows me to leverage my training expertise and contribute to team development in a collaborative environment.

I am a dynamic and results-driven Subject Matter Expert and Corporate Trainer with over 2 years of experience in delivering high-impact knowledge solutions and skill-based training across diverse domains. My proven expertise in functional mentoring has allowed me to effectively support and guide junior team members, ensuring that they excel in their roles. I am recognized for my strong communication skills, adaptability, and the ability to foster a positive learning environment.

Throughout my career at Cognizant Technology Solutions, I have taken ownership of complex processes and participated in process improvement initiatives. My commitment to continuous learning aligns my training strategies with organizational goals, and I have been acknowledged as the performer of the year and promoted to Senior Process Executive in 2021. I thrive in collaborative environments and am dedicated to maintaining high standards of quality and compliance.

Experience

Work history, roles, and key accomplishments

Current

Subject-Matter Expert

Current

Cognizant Technology Solutions India Pvt. Ltd

Delivered high-impact knowledge solutions and skill-based training across diverse domains, demonstrating expertise in functional mentoring. Fostered a positive learning environment and aligned training strategies with organizational goals.

Subject Matter Expertise Corporate Training Communication Process Improvement

Process Executive

Cognizant Technology Solutions India Pvt. Ltd

Handled routine data entry, transaction processing, and customer service tasks, ensuring accuracy by following standard operating procedures. Interacted with clients via calls, chat, and emails, maintaining and updating records in internal systems.

Data Entry Customer Service

Senior Process Executive

Cognizant Technology Solutions India Pvt. Ltd

Took ownership of complex and high-volume processes, mentoring and supporting junior team members. Handled escalated queries, ensuring timely resolution and adherence to SLA, quality, and compliance standards.

Process Management Mentoring SLA Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

SRM University

MBA, HR Management

Currently pursuing an MBA in HR Management at SRM University, with an expected completion in 2027. This program focuses on advanced human resource strategies and management principles.

Nadimpalli Satyanarayana Raju Institute of Technology

Bachelor of Technology, Computers

Grade: 67.85%

Completed a Bachelor of Technology in Computers from Nadimpalli Satyanarayana Raju Institute of Technology. The curriculum covered various aspects of computer science and engineering.

Sri Chaitanya Junior College

Intermediate, Board of Intermediate Education

Grade: 92.2%

Completed Intermediate education from Sri Chaitanya Junior College, focusing on a broad range of subjects. Achieved a strong academic performance during this period.

Amar Concept School

10th Class, Board of Secondary Education

Grade: 87%

Completed 10th Class from Amar Concept School, covering foundational subjects. Achieved a commendable percentage in the Board of Secondary Education examination.