At Cognizant, I provide technical support to Google Workspace customers through web, calls, and chat. I was promoted from L1 Executive to L2 Executive.
Previously, at Accenture, I supported Google Fi customers by using the company troubleshooting resolution tree to evaluate technical problems and find appropriate resolutions.
As a Subject Matter Expert at Accenture, I maintained a team of 15 members and trained the operations team on feature and product launches. I also worked on dashboards and tools, joined client meetings, and shared quality feedback.
I conducted sessions to help agents rectify errors and supported the flow of process knowledge from the client to customers through agents. My accomplishments included Employee of the Month recognition and Star of Business awards.
