ASAnupama Somayajula
@anupamasomayajula
Dynamic Subject Matter Expert with a passion for training and mentoring.
IndiaWhat I'm looking for
I am a dynamic and results-driven Subject Matter Expert and Corporate Trainer with over 2 years of experience in delivering high-impact knowledge solutions and skill-based training across diverse domains. My journey in the corporate world began at Cognizant Technology Solutions, where I honed my skills in data entry, transaction processing, and customer service. I take pride in my ability to mentor junior team members and handle complex queries, ensuring a high standard of service and adherence to compliance.
Throughout my career, I have been recognized for my strong communication skills, adaptability, and commitment to fostering a positive learning environment. My dedication to continuous learning and aligning training strategies with organizational goals has led to my promotion as a Subject Matter Expert in December 2022. I am passionate about process improvement initiatives and thrive in roles that allow me to contribute to team success and client satisfaction.
Experience
Work history, roles, and key accomplishments
Subject-Matter Expert
Cognizant Technology Solutions India Pvt. Ltd
Dec 2022 - Present (2 years 6 months)
As a Subject-Matter Expert, I delivered high-impact knowledge solutions and skill-based training across diverse domains, with proven expertise in functional mentoring. I was recognized for strong communication, adaptability, and the ability to foster a positive learning environment.
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd
Jan 2021 - Present (4 years 5 months)
As a Senior Process Executive, I took ownership of complex and high-volume processes, mentoring and supporting junior team members. I handled escalated queries, ensuring issue resolution within Turnaround Time (TAT), and participated in process improvement initiatives.
Process Executive
Cognizant Technology Solutions India Pvt. Ltd
As a Process Executive, I handled routine data entry, transaction processing, and customer service tasks, following standard operating procedures (SOPs) for accuracy. I interacted with clients via calls, chat, and emails, maintaining and updating records in internal systems.
Education
Degrees, certifications, and relevant coursework
SRM University
MBA, HR Management
Currently pursuing a Master of Business Administration in HR Management. This program focuses on advanced human resources strategies and management practices.
Nadimpalli Satyanarayana Raju Institute of Technology
Bachelor of Technology, Computers
Grade: 67.85%
Completed a Bachelor of Technology degree with a focus on Computers. Gained foundational knowledge and practical skills in various computer science disciplines.
Sri Chaitanya Junior College
Intermediate, Intermediate Education
Grade: 92.2%
Completed Intermediate education through the Board of Intermediate Education. Focused on core academic subjects to build a strong educational foundation.
Amar Concept School
10th Class, Secondary Education
Grade: 87%
Completed 10th Class education under the Board of Secondary Education. Developed fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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