Neelima Thakur
@neelimathakur
I’m a data analyst intern turning SQL, Python, and Power BI insights into smarter, data-driven decisions.
IndiaWhat I'm looking for
I’m a data analyst intern with an analytical background and hands-on experience turning messy inputs into decision-ready reporting. I’ve developed a Risk Register Dashboard in Power BI using data cleaning, DAX measures, and slicers, and I’ve built clear visualizations for probability, impact, severity, and mitigation status.
Previously as a Support Engineer, I analyzed and resolved 90%+ of user issues within SLA by identifying recurring patterns in support tickets. I used ServiceNow for incident/change/request workflows, managed Active Directory accounts, and documented issues for RCA—also creating Excel reports (pivot tables, charts) and dashboards that improved tracking, reduced repetitive ticket volumes by 20%, and supported smarter helpdesk decisions in cross-functional settings.
Experience
Work history, roles, and key accomplishments
Data Analyst Intern
AtharvaAI
Jun 2025 - Sep 2025 (3 months)
Developed a Risk Register dashboard in Power BI to track project risks, including probability, impact, severity, and mitigation status for clear prioritization. Applied data cleaning and DAX measures with slicers to deliver accurate, dynamic reporting and designed bar/pie visuals to monitor risk progress over time.
Worked as a Support Engineer at Avaya, where I resolved system issues within SLA, analyzed support tickets to identify patterns, and improved processes. Managed incidents using ServiceNow, handled user accounts in Active Directory, and created reports and dashboards in Excel to track performance and system health.
Education
Degrees, certifications, and relevant coursework
Skill Academy by Testbook
Business Analyst Career Program, Business Analysis
2024 - 2025
Completed the Business Analyst Career Program from Skill Academy by Testbook, focused on core business analysis skills.
Shri Shankaracharya Technical Campus
Master of Technology (M.Tech), Computer Science
2019 - 2022
Grade: 85.13%
Earned an M.Tech in Computer Science with a score of 85.13%.
SSIPMT
Bachelor of Engineering (B.E.), Computer Science
2015 - 2019
Grade: 74.42%
Earned a B.E in Computer Science with a score of 74.42%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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